Child Support Trainer

Job Description

Job Description

Company Description

At APM, we live our values of iCARE – Integrity, Customer focus, Accountability, Respect, and Excellence – in everything we do. We are a purpose-driven organisation where procurement decisions directly impact the people and communities we serve.

In the US, our services span rehabilitation, employment, allied health, and community support. What we procure—from clinical supplies and assistive technologies to professional services and digital platforms—enables our teams to deliver life-changing outcomes every day.

Joining APM means being part of a global team that values impact and inclusion. You’ll work in a environment where your expertise will help shape a procurement function that is not only commercially strong but socially meaningful.

Job Title: Child Support (CS) Statewide Trainer

Reports To: Child Support Training Supervisor

Office Location: Home Office (Wisconsin)

Type/Pay: Salary $53,000 per year

EXPERIENCE EXTREME CUSTOMER SERVICE

Primary Objectives of Position: Create, implement, and deliver training and program support to Child Support staff and supervisors across Wisconsin. Work includes the development and facilitation of virtual training programs, online learning resources, and remote technical assistance. Limited in-state travel may be required for occasional onsite training, meetings, or special projects. The majority of the work in this position focuses on Child Support and related programs.

Essential Job Functions:

· Develop and maintain Child Support curriculum and related programs.

· Deliver new and experienced worker training and on-site assistance to Child Support staff.

· Train Child Support policies, procedures, systems, and case management practices.

· Deliver training sessions on programmatic and interpersonal skills topics.

· Handle special projects and act as project lead per assignment.

· Attend and participate in department (DCF) meetings, workgroups and committees as needed.

· Locate and reserve training spaces around the state.

• Other Job Duties: Travel throughout the State of Wisconsin. Other duties and special projects as needed to meet overall training team and company objectives.

Education: Bachelor's Degree preferred (or experience in Child Support, Workforce Development or Social Services areas).

Experience: Minimum 2 years of experience in Child Support, W-2, Income Maintenance or related program(s), and/or Children and Families arena. Experience in training a plus. Experience working with Child Support Systems (CARES, CWW, ACCESS, KIDS). Experience with training development software (e.g. Captivate, Articulate Storyline) a plus.

Skills/Abilities:

· Excellent communication skills (written and oral) and group presentation/training skills a must.

· Ability to work independently in a non-structured environment.

· Knowledge of Child Support and related programs, case management processes, and any relevant policies and issues.

· Knowledge of CARES, CWW, ACCESS and KIDS processes.

· Ability to work with other professionals as part of a training team.

· Ability to create training materials using a variety of tools (MS Office programs, videos, other learning development software)

· Strong organizational skills.

Other: Solid follow-through and attention to detail. Flexibility and adaptability to change. Ability to prioritize and manage multiple projects simultaneously. Valid driver's license and reliable vehicle for required state-wide travel.

8600 Sheridan Road, Kenosha, WI 53186

Living Dynamic

We believe that every role matters and that every customer, both internal and external, should feel empowered to be the best that they can be. Dynamic Workforce Solutions is a place where passion meets purpose and results in excellence.

Equal Opportunity Employer

At the core of our business is a commitment to creating a work environment where all employees have equal access to resources, professional growth, and opportunities. Our Four Cornerstones, paired with our dedication to Extreme Customer Service, guide our efforts to connect with and understand the needs of the communities we serve. We believe that the unique background and experiences within our team enhances our ability to serve our clients and strengthens our workforce. Attracting, developing, and retaining a workforce that reflects the people we serve is essential to our ongoing success.

DWFS/DESI is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, reprisal, or any other characteristic protected by federal, state, or local law.