ServiceNow Systems Administrator

Fusion HCR is Hiring! Position: ServiceNow Systems Administrator (Platform Support) Location: Onsite – Las Vegas, NV Type: Direct Hire Industry: Gaming & Hospitality Position Overview Fusion HCR is seeking a ServiceNow Systems Administrator to support and enhance the organization’s ServiceNow platform and related IT systems within a fast-paced gaming and hospitality environment. This role is ideal for a hands-on ServiceNow professional who has experience configuring, troubleshooting, and maintaining the platform, not just using it. The engineer will support day-to-day operations, help resolve platform issues, assist with integrations, and ensure ServiceNow is optimized to support IT service delivery. This is a mid-level role focused on administration, support, and continuous improvement of ServiceNow, working closely with IT Operations, Infrastructure, and vendors. Key Responsibilities ServiceNow Platform Administration & Support Administer and support the ServiceNow platform (primarily ITSM modules such as Incident, Problem, Change, and Service Catalog) Troubleshoot and resolve platform issues, workflows, and performance concerns Configure forms, fields, workflows, business rules, and basic scripting as needed Assist in maintaining CMDB accuracy and data integrity Monitor system performance and ensure platform reliability and uptime Configuration & Enhancements Support enhancements to ServiceNow modules and functionality based on business needs Assist with workflow automation and process improvements Participate in ServiceNow upgrades, patches, and releases Maintain and enforce platform configuration standards and best practices Integrations & System Connectivity Assist with integrations between ServiceNow and other systems (Active Directory, monitoring tools, endpoint management tools, etc.) Work with vendors and internal teams to troubleshoot integration issues Support API-based connections and data flows between systems Operational & Infrastructure Support Provide tier 2 support for IT systems and applications as needed Support core infrastructure services such as: Active Directory DNS / DHCP Group Policy Assist with system deployments and application rollouts Documentation & Process Improvement Develop and maintain documentation for ServiceNow configurations, workflows, and procedures Contribute to improving IT processes and operational efficiency Serve as a technical resource for IT Operations and support teams Qualifications Required Experience 2–5+ years of experience in IT Systems Administration or Application Support Hands-on experience administering or supporting ServiceNow (not just end-user) Experience troubleshooting ServiceNow workflows, incidents, and configurations Familiarity with ITSM processes (Incident, Problem, Change Management) Experience working in a production / enterprise environment Technical Skills Experience with: ServiceNow configuration (forms, workflows, business rules) Basic scripting (JavaScript within ServiceNow is a plus) Active Directory and user management Exposure to integrations (APIs, directory services, monitoring tools) is a plus General knowledge of: Windows environments Infrastructure services (DNS, DHCP) Preferred ServiceNow Certification (CSA – Certified System Administrator preferred) Experience in gaming, hospitality, or 24/7 operations environments Exposure to CMDB and asset management within ServiceNow Education Bachelor’s degree in IT, Computer Science, or related field or equivalent experience Additional Requirements Must be able to pass a background check in accordance with gaming regulations Strong communication and documentation skills Ability to work onsite in Las Vegas, NV Why This Role Hands-on ownership of a critical enterprise platform Opportunity to grow deeper into ServiceNow engineering and integrations Work in a high-availability, fast-paced casino environment Strong exposure to both application and infrastructure teams #J-18808-Ljbffr