Benefits Call Center Representative

Benefits Administration Services Associate III

Make an impact helping people enroll in benefits. Enjoy excellent training, career opportunities, a great culture, and great benefits. Join our Benefits Administration Services team and help our valued customers. You will assist people enrolling in benefits during annual enrollment periods. As a Benefits Administration Services Associate III, you will use your problem-solving skills to help respond to questions and make recommendations to customers. The work you will do will make a difference in the lives of many.

As a Benefits Administration Services Associate III, you will be responsible for:

• Responding to complex client specific inquiries through multiple channels, including telephone, web correspondence and mail
• Assisting participants with information needed to make informed decisions
• Completing transaction(s) related to the customer's inquiry with limited supervision while meeting timeliness and accuracy standards
• Advocating for participants to coordinate benefits, services and payments with outside providers and vendors (white glove customer service)
• Explaining the appropriate participant forms and provides guidance on completion
• Completing follow up and call backs in a timely manner and escalate as appropriate

To be successful in this role you will:

• Have a High School Diploma or an equivalent level of education
• Be able to successfully pass a criminal background check
• Demonstrate problem-solving skills
• Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship

Join a rapidly growing organization that can support your career goals. What you get:

• Paid Training
• Career Growth Opportunities
• Full Benefit Options
• Great Work Environment