Barista at Heritage Outpost [Uptown - Lawrence Ave]

Barista, Heritage Bikes and Coffee Job Description The barista is a key member of the Heritage Coffee team. This role not only executes our warm, friendly service experience but also creates the hand‑crafted drinks that our customers have grown to love. This is a great position for someone who enjoys taking care of others, is passionate about coffee, and works well on a team. We are looking for baristas who are excited to join our company and be part of our next phase of growth! Starting hourly is $14/hr + tips. Average hourly tips = $9 at this location. Assume a take home hourly rate of $23+/hr. Job Responsibilities Act as the main point of contact for our customers, both through online orders and in person orders; provide exceptional customer service throughout every interaction Prepare hot and cold drinks according to the recipes as well as modifying based on customer needs Work in a way that maintains a clean and tidy work area while following all city and state health guidelines If needed, serve alcohol in a safe manner; maintain a BASSET certification during your tenure Solve customer problems; ask for help if needed; work to provide a high level of service with each interaction Work in a fast‑paced environment while staying calm and organized Collaborate with your teammates during each shift Communicate shift needs to the Shift Leads, during, and after your shift Use POS and technology in place to process transactions Process transactions either via credit card or cash; Process credit cards in a safe way and provide correct change to each customer Essential Job Requirements Passion for hospitality and coffee Experience as a Barista or food service role; familiarity with coffee drinks and coffee varieties a plus Ability to maintain a BASSET certificate and Chicago food handlers license Must possess a positive attitude and the ability to smile under all circumstances High integrity with a great attendance record Strong attention to detail, especially when working under pressure Demonstrate strong oral and written communication skills Participate in training in order to comply with new or existing laws Ability to work a flexible schedule, including evenings and weekends where business demands Neat, clean, professional at all times throughout the workday and/or whenever present at the community Comply with expectations as demonstrated in the employee handbook Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem. Core Values Honesty Integrity Competence Tenacity & Enthusiasm Creativity Professionalism Drive #J-18808-Ljbffr Heritage Bikes and Coffee | Larry's | FROTH | Bunker