Plumbing Service Technician

Flow Right Plumbing, Heating, Cooling & Electric is a leading provider of professional, high-quality, and environmentally responsible home services in Southern Colorado. The company is committed to using the latest technology and supporting its team with ongoing training and development, making it a top choice for both customers and employees. As a Plumbing Service Technician, you will play a vital role in delivering exceptional service, performing maintenance and repairs, and ensuring customer satisfaction from the initial call through project completion. This position offers the opportunity to work in a dynamic environment, build lasting customer relationships, and contribute to the company's reputation for excellence.

Responsibilities

• Deliver professional, courteous, and honest customer service during all interactions.
• Present solutions, discuss pricing, and obtain customer approval before beginning work.
• Proactively offer additional products, upgrades, and service agreements during service calls.
• Perform plumbing services, installations, and repairs in compliance with local plumbing codes and company standards.
• Maintain up-to-date knowledge of IPC plumbing code and apply it on each job.
• Safely operate and care for company vehicles and equipment, reporting any issues promptly.
• Accurately prepare and complete estimates and invoices, ensuring proper markup on parts.
• Document all findings, recommendations, and work performed using a handheld device.
• Collect payments from customers and submit all invoices, timesheets, and payments daily.
• Request all necessary permits prior to starting work.
• Participate in on-call rotation for emergency service calls as needed.
• Train and mentor apprentice plumbers as assigned.

Qualifications

• High school diploma or GED preferred.
• Ability to troubleshoot and resolve complex plumbing issues independently.
• Experience in sales or customer service is a plus.
• Residential/Journeyman Plumber’s License preferred.
• Asse Backflow Certificate a huge plus
• Proficiency in a wide range of plumbing techniques, including soldering, pipe threading, drain cleaning, and fixture installation.
• Strong working knowledge of residential and/or commercial plumbing systems and relevant local and state plumbing codes.
• Exceptional communication skills to clearly explain problems, solutions, and pricing to customers.
• Ability to use handheld devices and software for work orders, timekeeping, and navigation.
• Strong analytical and problem-solving skills for preparing invoices and resolving on-the-job issues.
• Physical ability to lift and carry up to 50 lbs. regularly, stand for long periods, and work in confined or awkward spaces.

Benefits

• Company vehicle provided for transportation to and from customer sites.
• Opportunity to train and mentor apprentice plumbers.
• Opportunities for growth and advancement within the company.
• Competitive pay with multiple types of incentive opportunities
• Medical, dental, and vision insurance
• Employer-paid life insurance
• Comprehensive Employee Assistance Program (EAP)
• 401(k) plan with up to 3% matching
• Paid time off packages, including sick time and paid holidays
• Licensure Assistance Program, including Continuing Education (CE)

Flow Right Plumbing, Heating, Cooling & Electric and its subsidiaries provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.