Visitor Experience Facilities Technician

Job Description

Job Description

The Visitor Experience & Facilities Technician is a National Chavez Center (NCC) employee who supports educational, interpretive, cultural, and visitor experiences at the National Chavez Center and works collaboratively with the National Park Service (NPS) at César E. Chávez National Monument. The position supports on-site maintenance, on-site educational programs, school and community outreach, interpretation, visitor and guest services, grant-funded initiatives, events, and the development of educational and interpretive resources. The Visitor Experience & Facilities Technician works across NCC and NPS to support shared priorities and provide accurate, inclusive, engaging, and welcoming experiences for students, educators, visitors, partners, and community members.

Essential Duties and Responsibilities:

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Develop and deliver educational and interpretive programs, including school programs, field trips, guided tours, talks, demonstrations, and other visitor experiences.
• Operate the Visitor Center on weekends.
• Support property maintenance in coordination with the Facilities Technician, including cleaning the building and restrooms, maintaining landscaping around the grounds, and managing, maintaining, and troubleshooting water features such as fountains.
• Conduct research and develop accurate, inclusive, and engaging content related to the Farmworker Movement, César E. Chávez, and the site’s cultural and historical resources.
• Develop, update, and maintain curriculum, educational materials, interpretive resources, exhibits, signage, handouts, digital content, and other program resources.
• Support educational school programs and community programs, including outreach, scheduling, communication, program preparation, facilitation, follow-up, and relationships with educators and community partners.
• Implement and support grant-funded programs, including program objectives, timelines, participant tracking, data collection, evaluation, documentation, and reporting requirements.
• Coordinate with NCC and NPS staff to support shared educational, interpretive, visitor-service, community, event, and program priorities while following applicable processes, policies, and standards.
• Support the planning and implementation of cultural celebrations, commemorative events, educational programs, and special events, including outreach, logistics, setup, breakdown, staffing, and visitor engagement.
• Provide visitor orientation, guided tours, information, and assistance throughout the site and help ensure a welcoming, safe, accessible, and inclusive visitor experience.
• Support visitor center, front desk, and gift shop operations, including processing sales transactions, maintaining accurate records, and responding to visitor questions and concerns.
• Maintain program schedules, participation records, educational materials, supplies, equipment, inventory, and other program documentation and shared resources.
• Gather and use participant feedback, program data, and lessons learned to evaluate and continuously improve educational, interpretive, and visitor experiences.
• Assist with photography, video, audiovisual, virtual programming, social media, and other communication and outreach efforts in support of education and interpretation.
• Support general site and outdoor operations as needed, including grounds upkeep, event setup and breakdown, site preparation, cleanup, moving materials or equipment, and other duties in coordination with the Facilities Technician.
• Participate in team meetings, planning sessions, program debriefs, and professional development, and remain flexible in supporting changing program, visitor, event, facilities, and organizational needs.

Supervisory Responsibilities

This position does not supervise any other staff unless otherwise assigned.

Qualifications

The requirements below are representative of the knowledge, skills, and abilities needed to perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong communication, public speaking, group facilitation, and customer service skills.
• Ability to work effectively with diverse students, visitors, educators, partners, volunteers, NCC staff, and National Park Service staff.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities and schedules.
• Ability to work independently and collaboratively as part of an interdisciplinary team.
• Ability to adapt to changing program, visitor, event, and operational needs.
• Ability to use standard computer applications, shared work-management systems, and virtual presentation platforms.
• Ability to work indoors and outdoors and perform physical tasks associated with programs, visitor services, events, and site operations.
• Ability to lift and carry up to 50 pounds.
• This position requires a flexible schedule and includes mandatory weekend, possible evenings, holidays, and special‑event work as part of regular duties.

Education and/or Experience

• Experience in education, interpretation, visitor services, museums, parks, cultural institutions, community programming, or a related field preferred.
• Experience working with students, educators, visitors, or diverse public audiences preferred.
• Valid driver's license and reliable transportation may be required based on program and site needs.

Work Environment

The Visitor Experience & Facilities Technician will work in both indoor and outdoor environments, visitor areas, historic and cultural spaces, event venues, trails, grounds, and other areas throughout the National Chavez Center and César E. Chávez National Monument. Outdoor work may occur in varying weather conditions, including heat, cold, wind, or rain. Duties may involve extended periods of standing and walking, including on uneven terrain, as well as bending, reaching, lifting, carrying, moving program or event materials, site preparation, cleanup, and assisting the Facilities Technician with general grounds and site operations as needed. The employee may lift and carry up to 50 pounds and is expected to follow applicable NCC and NPS safety procedures and site protocols. Evening, weekend, holiday, or adjusted work hours will be required to support school programs, visitor services, events, community programs, or other site needs. The employee must be comfortable working independently and collaboratively in a dynamic environment with changing priorities and diverse audiences.

Pay Range: $21 to $25