Customer Service Representative

Job Description

Job Description

When you join the Elwood family, you become part of team that fosters a culture of integrity, winning and achieving results, providing superior customer service, and helping others. We help people find jobs and help employers find the people they need to be successful. You can leave the office each day knowing that you made a difference in your community. Our success comes from the success of our associates and customers. Come experience the Elwood way and make a difference with us!

Elwood Staffing is also a performance and results-driven culture for the hard-working, passionate, and highly motivated. You can expect a career that provides a constant variety of challenges along with progressive training and professional development to meet those challenges. Come work for a growing company that serves more than 6,000 businesses and puts more than 28,000 people to work daily.

#powerthepurple

General Purpose:

The Staffing Recruiter is responsible for advertising, recruiting, screening, onboarding, and placement activities in the branch. The Staffing Recruiter is responsible for supporting top line (sales) performance and supporting the strategic objectives, branch operations, customer service activities, and business development/selling activities. Exercise independent judgment and discretion when hiring candidates, identifying candidates for placement on specific job assignments and in counseling, and terminating temporary associates. Ensure associates meet or exceed clients' expectations concerning attendance, attitude, dress, skills, and quality of work. Actively and consistently supports and promotes the company mission, five key beliefs, and philosophies. Provide Superior Customer Service in all aspects of the job.

Essential Functions:

• Execute recruiting, order fulfillment, and service operations to meet 100% on-time order fulfillment - all the time.
• Interview applicants in a legal, timely manner, make hiring decisions regarding applicants for employment; offer job assignments to qualified individuals.
• Administer pre-employment tests and enter results according to standard operating procedures.
• Ensure completion of all pre-employment paperwork and review to ensure accuracy and compliance under applicable law.
• Consistently make quality control calls to clients and associates to maintain an open channel for customer feedback.
• Make outbound sales calls to pro-actively skill market candidates to current and prospective customers.
• Communicate regularly with sales staff in your market concerning order status and client satisfaction.
• Counsel, discipline, and terminate temporary associates, when appropriate, and document according to standard operating procedures.
• Ensure service operations activities comply with company policies and applicable government regulations.

Desired Skills & Experience:

• Experience in a customer service role preferred.
• Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency.
• Excellent computer skills including proficiency in Microsoft Office suite.
• Strong verbal and written communication skills.

Schedule for a Staffing Recruiter:

• Monday through Friday
• Day, 8-hour shift
• Ability to work overtime or on weekends, as needed

What Elwood Staffing can offer you:

• Health, Dental and Vision plan
• Prescription drug plan
• Life and Supplemental Life Insurance
• Short and Long - Term Disability
• 401K Plan with company contribution
• Telemedicine - Teledoc
• Employee Assistance Program
• Access to Benefit Advocates
• Discount tickets, travel, and shopping-Working Advantage
• Dell computer discount
• Enterprise Rental Car discount
• Chairman's Club
• Anniversary awards program
• Tuition reimbursement
• Certified Staffing Professional training and certification
• $500 bonus paid for completion of approved Professional Certification
• $500 Recruitment Incentive for Internal Careers
• Bereavement Leave
• Paid Time Off & Paid Holidays
• Progressive training and development
• Opportunities for advancement throughout our company

Join our growing team today and discover why Elwood is one of the best to work for in the staffing industry!

Find out more about us at

We are an Equal Opportunity Employer.

#IJSR