Service Writer

Service Writer

Job Category: SERVICE Requisition Number: SERVI004810

Posted: June 24, 2026

Full-Time

Billings, MT 59101, USA

Job Details

Description

About this Position:

Our Service Writer position located in Billings, MT is responsible for managing the administrative areas of our work orders and is an important role within our Service Department.

This position works closely with our Service Supervisors to ensure that the work orders are accurate, complete and filed timely.

Our service writers update work order data and associated service hours by regularly entering data on Cat software, and data entry of time cards.

This position will also assist with other administrative work running and creating reports.

The service writer will also help answer incoming phone calls and assist customers.

A quick yet friendly approach is essential for this role where accuracy and attention to detail are preferred.

Qualifications & Experience Needed:

2-3 years of service office experience is preferred.

You will need to be experienced using Microsoft Office such as Outlook, Excel and Word and demonstrate a disciplined ability to work with limited supervision.

The ideal candidate will have excellent verbal and written communication skills, expertise in Excel, must be, be self-motivated, have attention to detail, be results-oriented and have the ability to work in a stressful, busy environment that requires the handling multiple tasks on a regular basis.

Excellent attendance record

Company Benefits:

Retirement: 401k w/ Company Match and Profit Sharing

Paid Time Off: Paid Vacation, Holiday & Sick Leave

Health Insurance: Premera Blue Cross Medical w/Telehealth & Dental

Vision Insurance: VSP Vision Insurance

Insurance: Company Paid Life, AD&D & Disability Insurance

Guidance Resources: Employee Assistance Program

Discounts: CAT Products, Rental/Sales Discounts

Financial Access: Credit Union Membership is available

Growth/Stability: Career Growth Opportunities within a 4th Generation Family-owned Company for over 96 years

Tenure: Seniority Bonus, starting at 5+ years

To apply go to

Harnish Group Inc. is the Caterpillar Dealer in central and western Washington, central and eastern Montana, northwestern Wyoming, northwestern North Dakota and the state of Alaska. Our Member Companies are Tractor & Equipment Co., Tractor & Equipment Co. Cat Rentals, T&E Power Systems, N C Machinery Co., N C Machinery Co. Cat Rentals, N C Power Systems Co., and SITECH Northwest Inc., representing Caterpillar, and other manufacturers. We are a family owned and managed company with 1,200+ employees. Our Mission is to help our customers succeed by providing premier business solutions delivered by engaged employees through teamwork and excellence.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Tractor and Equipment