IT Manager

IT Operations ManagerLocation: Portsmouth New HampshireJoin Galvion – Protecting Those Who Protect OthersAt Galvion, we design, develop, and manufacture advanced ballistic helmets and integrated power and data management solutions that enhance the agility and survivability of modern warfighters and tactical operators worldwide.We're seeking an experienced IT Operations Manager to lead our enterprise IT infrastructure and operations. This is an exciting opportunity for a collaborative technology leader who thrives on driving operational excellence, supporting mission-critical manufacturing environments, and developing high-performing teams.About the RoleAs the IT Operations Manager, you will oversee the day-to-day delivery of IT services across multiple business locations, ensuring secure, reliable, and efficient technology operations. You'll lead our Help Desk, Systems Administration, and Network Administration teams while partnering closely with business leaders, engineering, manufacturing, cybersecurity, and supply chain to ensure technology enables business success.Why Galvion Is Your Next Great Move!Immediate Benefits: Medical, Dental & Vision coverage from DAY 1Secure Your Future: 401K with Company MatchEarn More: Competitive wages and annual bonusesSupport When You Need It: Robust Employee Assistance Program and ancillary benefits programsWork-Life Balance: 9 Paid Holidays and Generous Paid Time OffGrow with Us: On-the-Job Training and Career Growth OpportunitiesExtra Perks: 100% Employer Paid Basic Life Insurance and Long-Term DisabilityWhat You'll DoLead enterprise IT operations across multiple locations, ensuring reliable and secure technology services.Manage and mentor Help Desk, Systems Administration, and Network Administration teams.Serve as the primary escalation point for critical infrastructure incidents and service disruptions.Drive Service Desk performance through KPI management, SLA achievement, and continuous improvement initiatives.Oversee enterprise infrastructure including:Windows ServerActive DirectoryMicrosoft 365AzureVMware virtualizationStorage and backup solutionsCloud servicesManage enterprise networking including LAN/WAN, wireless, VPNs, firewalls, and remote access.Lead patch management, system upgrades, disaster recovery, business continuity, and endpoint lifecycle management.Partner with Information Security to support cybersecurity compliance, vulnerability remediation, and audit readiness.Manage IT assets, software licensing, technology vendors, managed service providers (MSPs), and support contracts.Participate in IT budgeting, forecasting, and cost optimization.Champion automation, ITIL best practices, operational excellence, and continuous service improvement.Ensure technology effectively supports manufacturing, engineering, supply chain, and corporate operations.What You'll BringRequired QualificationsBachelor's degree in information technology, Computer Science, Engineering, or a related field (or equivalent experience).10+ years of progressive IT infrastructure and operations experience.5+ years of leadership experience managing technical teams.Experience leading Help Desk, Systems Administration, and Network Administration functions in a multi-site enterprise environment.Strong expertise with:Microsoft Windows ServerActive DirectoryMicrosoft 365AzureVMwareEnterprise storage and backupCloud technologiesExperience managing enterprise networking technologies including switching, routing, wireless, VPNs, and firewalls.Knowledge of IT Service Management (ITSM), ticketing systems, SLA management, and operational metrics.Understanding of cybersecurity best practices and regulatory frameworks including:NIST SP 800-171CMMCDFARSITARExceptional leadership, communication, problem-solving, and organizational skills.Preferred QualificationsITIL CertificationMicrosoft, Cisco (CCNA), Security+, Network+, CISSP, or CISM certificationsExperience supporting Microsoft GCC High/Government Cloud environmentsManufacturing, aerospace, defense, or government contracting experienceERP and manufacturing systems experienceExperience leading infrastructure automation and operational improvement initiativesExperience managing third-party vendors and managed service providersWhy Join Galvion?At Galvion, you'll have the opportunity to make a meaningful impact by supporting innovative technologies that help protect military personnel and tactical professionals around the world.We offer:Competitive compensation and comprehensive benefitsCareer growth and professional development opportunitiesCollaborative and innovative work environmentExposure to cutting-edge technologiesThe opportunity to lead enterprise IT operations in a mission-driven manufacturing organizationReady to Make an Impact?If you're an experienced IT leader with a passion for operational excellence, infrastructure management, and developing high-performing teams, we'd love to hear from you.Apply today and help power the technology behind those who protect others.