Director of Food & Beverage

The Director of Food & Beverage directs and oversees all food and beverage operations at the Club, ensuring exceptional service, quality, and member satisfaction. This role is responsible for strategic planning, financial management, safety standards, staff leadership, and operational excellence across restaurants, banquet facilities, and catering. He/she is also responsible for recruiting, hiring, training, and supervising the staff; implementing and monitoring department budgets; managing and maintaining the highest standards of products and services while maximizing profitability through cost and labor control and meeting revenue goals; and applying relevant marketing principles to assure that the wants and needs of Club members and guests are consistently exceeded.

Position Functions and Duties:

• Direct and manage daily operations and ensure that the Clubs high standards of service and quality are met or exceeded.
• Be knowledgeable of and comply, at all times, with the Clubs standards, policies, and regulations to encourage safe and efficient operations.
• Interview, hire, and train employees when necessary. Ensure managers and staff roles and expectations are clearly defined and encourage high morale amongst staff.
• Coach, counsel, motivate, discipline, and hold managers and staff accountable when necessary. Monitor performance regularly. Terminate employees when necessary.
• Assure that effective orientation and training for new staff and professional development activities for experienced staff are planned and implemented.
• Oversee scheduling of departments and monitor employee records to minimize overtime and keep labor costs within budget.
• This is a very hands-on position. The candidate will be actively engaged in all operations. Not an office role priority.
• Audit and approve biweekly payroll.
• Assist in planning and approving external and internal marketing and sales promotion activities for department outlets and special Club events.
• Work with the corporate team to develop and execute operational strategies.
• Establish quantity and quality output standards for staff in all positions within the departments.
• Develop and implement financial strategies by anticipating requirements, trends, and variances; develop budgets and action plans and take corrective action when necessary to ensure budgeted goals are attained.
• Manage the ordering of all purchases including food, beverages, supplies, wine, beer, liquor, sanitation, equipment, etc.
• Provide updated information to the Accounting Department.
• Inspect supplies, equipment, cleanliness, and organization of areas to ensure efficiency, organization, safety, sanitation, and cleanliness standards.
• Responsible for equipment, maintenance schedules, and arranging for repairs.
• Assist in service when necessary. Expedite when needed.
• Approve all product invoices before submitting them to the Accounting Department.
• Maintain records of special events, house counts, food covers, and daily business volumes.
• Oversee and monitor monthly physical inventory for timeliness, and accuracy to maximize usage and minimize waste and breakage.
• Maintain a safe, secure, and healthy work environment by establishing, following, and enforcing sanitation and quality of food and beverage preparation, service standards, and procedures.
• Monitor and ensure alcoholic beverage and other regulatory requirements are met.
• Develop departmental objectives, budgets, policies, procedures, and strategies and meet or exceed specified goals.
• Utilize computer programs to analyze forecast, cost, and revenue reports and decisions based on that information to ensure maximizing of profits.
• Implement and monitor sanitation and cleaning schedules.
• Greet members and guests and oversee actual service on a routine and random basis.
• Serve as a member of the Clubs management team and provide necessary reporting to department managers, General Manager, Controller, and Corporate Staff.
• Maintain communication with senior managers to review operational and financial goals and inform them of any problems or unusual matters of significance.
• Work closely with department leaders to ensure goals and objectives are continuously met or exceeded.
• Monitor market trends and stay abreast of changes to remain relevant in the industry.
• Attend staff meetings.
• Performs other duties as assigned by management.

Education/Experience/Skills:

• BA/BS in Club/Hospitality Management, Business, or related field preferred.
• Experience with payroll cost controls, Microsoft Word/Excel, and Northstar or other similar club POS systems.
• Possess food safety and alcoholic beverage certification.
• Demonstrated ability to be a team leader, manage employees, and handle members/guests in a diplomatic, constructive, and professional manner.
• Must possess exceptional organizational skills and high internal standards of quality and service.
• Must be able to effectively hire, train, motivate, discipline, and terminate employees.
• Ability to read and interpret documents and write routine reports and correspondence.
• Ability to communicate effectively with staff of diverse backgrounds, cultures, and education levels.
• Proven ability to diagnose problems, respond to complaints, and increase food and beverage efficiencies.
• Excellent listening skills, oral communication skills, and positive interpersonal skills are required.

Equal Employment Opportunity (EEO) Statement:

Our company is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Americans with Disabilities (ADA) Accommodation Notice:

If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources.

Physical Requirements:

This position primarily involves sedentary work, including prolonged periods of sitting at a desk and working on a computer. The role may occasionally require standing, walking, bending, or lifting items up to 10 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About West Lake Country Club:

West Lake Country Club is a welcoming community with a friendly and healthy lifestyle for all ages. We believe in a fun, active, and engaged membership, where everyone comes to play! Come enjoy a beautiful 18-hole golf course, 24/7 state-of-the-art fitness facility, 10 well-maintained tennis courts, 4 pickleball courts, dining, special events, kids’ activities, and more!