Network Operations Engineer

Network Operations Engineer

Experience Level: 4–6 Years

Employment Type: Full-Time

Work Location: Remote

Shift: Rotational 24x7 NOC Operations

About the company:

Protera is a Great Place To Work® Certified™ in India.

Protera Technologies, is a global Total IT Outsourcing Services Provider for SAP-centric organizations. The Company was formed in the mid-90s to provide comprehensive end-to-end IT solutions for customers with SAP in the core of their IT resources. Protera Technologies has capitalized on its unbeatable experiences with SAP to evolve into a pioneer of end-to-end total IT Outsourcing global solutions that covers all IT needs of an organization. Since its founding in 1998, Protera Technologies is committed to enabling constant change while improving quality and reducing total cost of ownership for all IT resources of an SAP centric organization.

Vision:

Protera envisages to be the premier on-demand operational platform supporting all IT needs for SAP centric organizations.

Mission:

The company aims to deliver the best forward-thinking ITO Services Platform empowering organizations to leverage IT to drive business growth and efficiency gains.

Values:

Impact: Create intentional and meaningful interactions to improve, innovate and inspire.

Curiosity: Stay curious about the evolution and journey of each other.

Authenticity: High integrity individuals working together for the greater good.

Celebration: Of our work, our people, our clients, our traditions, and our communities.

To know more about us you can visit our website

The NOC Engineer Level 2 is responsible for monitoring, troubleshooting, and resolving network and system incidents within the organization's IT infrastructure. The role involves providing advanced technical support, performing root cause analysis, ensuring network availability, and escalating complex issues when required.

Minimum 4–6 years of experience in Network Operations Center (NOC) or Network Support roles.

Key Responsibilities:

• Monitor network, server, and application performance using NOC monitoring tools.
• Investigate and resolve Level 2 network incidents and service disruptions.
• Troubleshoot LAN, WAN, VPN, Internet, and wireless connectivity issues.
• Analyze alarms, alerts, and performance metrics to identify potential problems.
• Perform root cause analysis (RCA) for recurring incidents.
• Coordinate with Level 1 support teams and provide technical guidance.
• Escalate critical issues to Level 3 engineers, vendors, or service providers as required.
• Manage incidents, problems, and change requests according to ITIL processes.
• Incident resolution within SLA and monitor network uptime and availability.
• Maintain network documentation, troubleshooting procedures, and incident reports.
• Ensure adherence to Service Level Agreements (SLAs).
• Participate in scheduled maintenance activities and network upgrades.
• Generate daily, weekly, and monthly operational reports.