Senior Manager, Mental Health & Wellbeing

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Employee Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. As the Senior Manager, Global Mental Health & Wellbeing, you won’t just manage programs—you’ll architect the future of how we care for our people. You will lead our most critical mental health and family support pillars for a diverse global workforce, as well as be a catalyst for team evolution. We are looking for a pioneer who pairs deep subject matter expertise with a passion for AI experimentation. You will optimize our workflows, test new ways of working, reimagine employee journeys through our programs, and help our team become our most efficient, tech-forward selves while delivering world-class employee experiences. Primary Responsibilities Program Strategy & Management Portfolio Ownership: Drive the success of flagship programs in the US and Globally Enterprise Initiatives: Embed wellbeing into the talent life cycle, focusing on "moments that matter" to ensure support is proactive rather than reactive. Strategic Partnership: Be in lockstep with the International Mental Health Lead to ensure consistency in shared global programs and the acceleration of work. Healthcare Optimization: Partner with the AMER Healthcare team to drive data-based initiatives that advance our mental health strategy and optimize population health in the US. Vendor Excellence: Manage external providers and lead QBRs with powerful insights; manage high-value contract negotiations and ensure strict SLA adherence. Strategic Design: Annually audit the portfolio against business needs and budget, recommending data-driven design enhancements to stay ahead of market trends. Cross-Functional Partnership: Collaborate with Local Benefits, Health & Safety, Legal, Finance, and Marketing to ensure programs are thoughtful and compliant. Partner with Benefits Delivery to improve the global employee experience. Advocacy & Collaboration: Represent the team in high-level public forums and provide hands-on support for milestone initiatives like May Mental Health Month and World Mental Health Day. Operational Excellence & AI Innovation AI-Driven UX Transformation: Identify friction points in how employees interact with our offerings and leverage AI to design a more intuitive, personalized, and seamless engagement journey. Process Innovation: Act as the functional lead to identify, design, and implement efficiency initiatives within the Wellbeing team using AI and automation. Data-Driven Evolution: Translate complex program data (utilization, clinical outcomes, sentiment) into actionable strategies and compelling business cases for senior leadership. Who You Are The Strategist: You understand that supporting mental health goes beyond "table stakes" programs; you build systemic environments where employees and managers flourish. The UX Optimizer: You enjoy "looking under the hood" of the employee experience to find ways for both the team and the workforce to work smarter, not harder. The AI-First Pioneer: You proactively explore how AI can modernize legacy processes and employee journeys. You are comfortable with an "experiment-and-learn" approach, moving with speed and agility while ensuring that data integrity and employee privacy remain non-negotiable. The Collaborative Partner: You excel at building relationships in a matrixed environment where shared ownership and cross-functional influence are key. The Go-Getter: You are resourceful, taking the initiative to figure things out independently and executing with urgency and high standards. Required Experience & Skills 10+ years of progressive experience in global workplace wellbeing, Global Benefits, or program management, with a track record of designing and implementing impactful mental health strategies Certifications (preferred): Relevant certifications such as Mental Health First Aid, or professional clinical/coaching credentials. Expert Program Design: Deep expertise in implementing and optimizing global programs, including strong vendor management, contract negotiation, and budget oversight. Advanced Analytics: Demonstrated ability to translate complex data into executive-level recommendations and compelling business cases. Executive Communication: Exceptional presentation skills with the ability to influence senior stakeholders and cross-functional partners. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $143,400 - $216,900 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $172,200 - $236,700 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.