Customer Service Specialist

Job Title

Administrative work providing customer service to the public in support of the Solid Waste Division.

Salary: $38,896.20 - $50,565.06 Annually

Location: 200 West County Home Road (Above Wellness Center) Sanford, FL

Job Type: Full Time Employment

Job Number: 2026-03895/23010

Department: UT Utilities Operations

Opening Date: 09/10/2026

Closing Date: 9/17/2026 at 11:59 PM Eastern Time (US & Canada)

Essential Functions

Provide customer service effectively and efficiently through use of techniques focusing on proactive service by adding value to each call. Strives to resolve the problem on the first call, with minimum transfers.

Answer customer questions, investigate, and resolve complaints pertaining to solid waste issues by reviewing, analyzing, providing, adequate information, and generating tickets as needed.

Enters Solid Waste complaints into the hauler complaint system.

Provides residents with information regarding Solid Waste policies, including for the landfill and the central transfer station facilities. Also provides information regarding curbside collection policies.

Maintains databases, files, and documents, as well as tracking requests for services.

Ability to work within a team, resolve complex problems, participate in cross-training, and ensure function coverage.

Ability to perform inspections of contractor vehicles, which may require climbing into and out of the cab of garbage collection trucks, and conduct audits of contractor performance on residential garbage collection routes.

Ability to handle large volumes of customer service calls and emails, especially after hurricanes and other disasters.

Performs other work as required.

In event of an emergency, all employees are considered essential personnel and may be required to perform alternate duties.

Minimum Qualifications

High School Diploma or GED and three (3) years' experience in an office environment providing customer service

A comparable amount of education, training, or experience may be substituted for the minimum qualifications.

Additional Requirements

Must have excellent professional verbal communication skills, as well as excellent customer service skills.

Knowledge of Business English, spelling, punctuation, and general office processes.

Skilled in the operation of a personal computer and other office equipment.

Knowledge of Windows, Outlook, Works, Excel, and Microsoft Word required. Working knowledge of SunGard Naviline System is a plus.

Ability to communicate effectively with solid waste customers both in person, by telephone, and written correspondence via email; understand pertinent procedures and functions quickly and use good judgement in interpreting and applying them to a variety of circumstances under moderate supervision; analyze and evaluate data; maintain accurate records; speak clearly and concisely.

Must possess and maintain a valid Florida Driver's License.

All employees must attend Seminole County Required Trainings.

Department Specific trainings per position may be required.

County-paid Benefits for Employees

Competitive Wages: Our compensation system includes competitive hiring salaries.

Paid Time Off: New full-time employees accrue 20 days per year of Paid Time Off (16 days for 24-hour shift personnel). New part-time employees accrue 83 hours per year of Paid Time Off. Accrual rates increase with service time.

Paid Holidays: We observe 12 paid holidays which includes an employee birthday holiday and a floating Work/Life Day. Bereavement Leave: Employees may receive up to one week paid leave per fiscal year for absence due to the death of an immediate family member.

Florida Retirement System: All employees in regularly established positions are automatically covered from the first day of employment. Seminole County makes contribution on behalf of the employee and the employee is also required to make a 3% contribution.

Employees Assistance Program: Our EAP provider can help employees and their families with issues such as personal/family matters, financial debt counseling, substance abuse, etc.

Training and Development Program: The Employee Learning Center provides training opportunities for employees which promote performance, enhance employees' work life experiences, and support the organization.

Employee Awards and Recognition: A program to reward outstanding performance and enhance service to the citizens of Seminole County.

Wellness Center: Includes exercise equipment, resource library, and educational programs.

Health Insurance: Health Insurance is effective the first of the month after completing 30 calendar days of employment. Seminole County offers a Point of Service (POS) plan. Dependent coverage is also available, the cost is split between the employee and employer. This benefit is not extended to part-time employees.

Life Insurance: Life and Accidental Death & Dismemberment Insurance for employees, equal to one times annual salary. Not extended to part-time employees.

Long-Term Disability: Provides 60% of salary after 6 months of disability. Not extended to part-time employees.

Optional benefits (employee-paid) for full-time employees:

Deferred Compensation Plan (457): Employees may choose to have pre-tax payroll deductions made for deposit into this savings plan up to an IRS-established maximum.

Dental Insurance: A choice of 3 plans is available for employees and dependents at employee expense.

Additional Life Insurance: At employee expense, additional life insurance up to five times annual salary; dependent coverage also available.

Short-Term Disability Insurance: 60% of salary for the first six months of disability at employee expense.

Cancer and Specified Disease: Pays a benefit directly to the employee if being treated for this disease.

Flexible Spending Account: A pre-tax account for childcare and un-reimbursed medical expenses.

Pre-Tax Payroll Deductions: Under Section 125 of the IRS Code, certain payroll deductions for insurance coverage may be taken out prior to income being taxed.