Florence - Customer Care Specialist - Full Time

Customer Care Specialist

Long?Lewis Auto Group is looking for a Customer Care Specialist to join our team! In this role, you'll be the first point of contact for customers reserving vehicles, ensuring a smooth and friendly rental experience from the first call to the final handshake. If you are energetic, organized, and thrive in a fast?paced environment, this is the role for you.

Job Duties:

• Pre-Visit Activities
• Utilize service mining tools daily to identify customers with strong equity positions and upgrade potential.
• Prepare personalized outreach materials, including customer letters and labeled envelopes with appointment details.
• Coordinate with service greeters to ensure all prepared materials are organized and ready for customer arrival.
• Conduct outbound calls or messages to targeted customers to offer vehicle evaluations during their scheduled service visit.
• Accurately document customer interest and interactions in the CRM system.
• Day-of-Visit Activities
• Ensure customers receive their personalized communication at check-in or via alternative delivery (e.g., vehicle drop-off or pick-up).
• Engage directly with waiting customers to introduce services and confirm receipt of outreach materials.
• Offer and conduct vehicle evaluations following established appraisal processes.
• Respond to pre-identified customer interest from prior outreach and complete valuation requests.
• Facilitate seamless handoff to the sales team for customers interested in upgrading or exploring purchase options.
• Post-Visit Follow-Up
• Conduct follow-up outreach to confirm receipt of communications and overall customer experience.
• Re-engage customers who received vehicle valuations to gauge interest in selling or upgrading their vehicle.
• Maintain detailed and accurate records of all follow-up activities within the CRM.

Qualifications:

• Strong communication and customer service skills
• Experience in automotive sales, service, or business development preferred
• Ability to manage multiple customer interactions and follow-ups efficiently
• Familiarity with CRM systems and data tracking
• Self-motivated with a proactive approach to identifying sales opportunities

Key Skills:

• Customer engagement and relationship building
• Sales awareness and opportunity identification
• Organization and attention to detail
• Team collaboration across service and sales departments
• Time management and follow-through

Why Join Long?Lewis?

• Competitive pay and benefits
• Supportive team environment
• Opportunities for growth within the company

If you're ready to provide exceptional service and be part of a team that values customer care, apply today!