Black Suit/Low Risk EP Guard

Job Description

Job Description

Location

Atlanta, GA (High-Rise / Luxury Residential)

About the Role

As a Concierge Security Officer, you are the first impression of the property and a key part of the resident experience. This is a desk-based, hospitality-forward security role that blends white-glove service with access control, CCTV monitoring, and building policy enforcement.

You will greet residents and guests, manage visitor access, support tours and deliveries, maintain a polished lobby environment, and complete routine checks (including floors and amenity areas). The ideal candidate is reliable, professional, tech-comfortable, and communicates clearly—someone who understands that appearance, presence, and consistency matter.

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Key Responsibilities

• Provide a warm, polished, professional greeting to residents, guests, vendors, and tours (stand to greet when appropriate).

• Serve as the front desk point of contact while maintaining a calm, security-minded presence.

• Manage access control procedures: verify visitors, confirm authorization, and follow sign-in protocols.

• Support key/FOB accountability processes (example: collecting ID and contact details when required to prevent FOB loss).

• Monitor CCTV cameras and communicate clearly to onsite team members as needed (e.g., directing staff to locations within the building).

• Maintain accurate daily logs and documentation (visitor logs, incident notes, shift handoff notes).

• Conduct routine checks of the property as assigned (example: floor checks, ensuring pool/amenity areas close on time, and addressing resident compliance respectfully).

• Escalate concerns, incidents, or policy issues promptly through the proper chain of command.

• Maintain an orderly, discreet, upscale lobby environment aligned with luxury service expectations.

• Uphold confidentiality and professionalism when handling resident matters.

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Minimum Qualifications

• 1+ year experience in a concierge, front desk, hospitality, or customer-facing role or a security role with strong customer service responsibilities.

• Strong verbal communication (clear, professional tone; able to greet confidently and de-escalate respectfully).

• Reliable attendance and punctuality—this role requires consistent coverage.

• Comfortable using technology: basic computer/tablet use and ability to learn CCTV/access systems.

• Ability to follow SOPs and post orders with consistency and attention to detail.

• Ability to sit and stand periodically and perform light walking checks around the property.

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Preferred Qualifications

• Experience in luxury residential, high-rise, corporate lobby, hotel, or concierge-style security environments.

• Familiarity with visitor management systems, access control procedures, and professional reporting/log writing.

• Prior CCTV monitoring experience.

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Professional Appearance Standards (Concierge Environment)

This is a high-visibility role. Candidates must be able to meet grooming and presentation expectations, including:

• Professional, business-appropriate appearance at all times

• No facial tattoos; facial piercings must be minimal and professional (site-specific guidance will be provided)

• Natural makeup tones; nails must be neat and not excessively long; no loud/fluorescent colors

(Final standards may vary slightly by site; the property sets the tone and we align.)

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Schedule

1st, 2nd, and/or 3rd shift (site needs vary)
Weekend availability may be required depending on coverage.

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Pay

$19–$22/hour (based on experience and site assignment)

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Why Hawque Protection Group

HPG delivers hospitality-driven security —professional, calm, and client-focused. Our Concierge Division is designed for properties that require elevated presence, consistent service, and strong communication.

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Equal Opportunity Statement

Hawque Protection Group is an Equal Opportunity Employer. We evaluate all applicants based on qualifications, experience, and role fit.

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