Assistant Nurse Operations Manager Trauma Step Down

Assistant Nurse Operations Manager - Trauma Step DownLocation: Downtown Orlando - Orlando Regional Medical Service Shift: Full TimeAbout the Trauma Burn Step-Down PCU Team At Orlando Health Orlando Regional Medical Center, the Trauma Burn Step-Down Unit (TBSU) is a highly specialized and collaborative team dedicated to caring for patients recovering from traumatic injuries, burns, and complex surgical conditions. As part of Central Florida's only Level I Trauma Center and Verified Burn Center, the unit provides advanced care for patients requiring close monitoring, specialized wound management, and progressive recovery support. TBSU nurses care for a diverse patient population while developing expertise in trauma, burn, and critical care nursing. Known for its culture of teamwork, resilience, and clinical excellence, the team thrives in a fast-paced environment where compassionate care and strong clinical judgment make a meaningful difference in patients' recovery journeys. It is an ideal setting for nurses and leaders who are passionate about professional growth, mentorship, and delivering exceptional patient outcomes.Position Summary The Assistant Nurse Operations Manager (ANOM) is responsible for assisting in the leadership and management of the Trauma Burn Step-Down Unit, supporting both clinical practice and operational excellence. In partnership with the Nursing Operations Manager, the ANOM provides leadership and direction for daily unit operations, including patient experience, quality outcomes, staff engagement, professional development, shared governance, and fiscal stewardship. This role serves as a key resource for team members, promoting a culture of accountability, collaboration, and continuous improvement while ensuring the delivery of safe, high-quality, patient-centered care. The ANOM plays a vital role in developing future nursing leaders, supporting staff growth, and advancing the mission and values of Orlando Health.ResponsibilitiesShared 24/7 accountability with Nursing Operations ManagerParticipates in the recruitment and selection of new team members for the unit through interviews, peer selection, and evaluation of candidates.Coordinates with the Unit/Department Nursing Operations Manager and Human Resources as indicated on corrective action, progressive discipline, and career advancement.Investigate event reports and provides feedback to both Unit/Department Nursing Operations Manager and team members.Oversight of schedules for the unit to ensure the proper mix of staff are available each shift to provide appropriate patient care.Maintains oversight of patient flow and intervenes as indicated to achieve expected outcomes.Performs Nurse Leader rounds and reviews, to identify variance from nursing best practice and regulatory or hospital standards. Participates in process/quality improvement initiatives to improve outcomes and standard work.Ensures the customer experience is upheld by all team members on shift and provides service recovery to patients and their families as needed.Interfaces with patients and families to provide instruction, promote participation in patient care, and to coordinate nursing activities.Participates and/or leads staff meetings, GEMBA board, or huddles; demonstrates ownership of unit and outcomes.Performs direct patient care activities as required to meet operational needs.Possesses excellent interpersonal skills and ability to work in a team environment.Respects the rights and privacy of others and holds staff member information in strict confidence.Ensures incident reports are completed appropriately and follows up with event reports as needed.Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards.Maintains compliance with all Orlando Health policies and procedures.QualificationsMaster of Science in Nursing (MSN) Preferred or Doctor of Nursing Practice (DNP) Preferred or Bachelor of Science in Nursing (BSN) with Graduate degree in Business or health-related field Preferred or Bachelor of Science in Nursing Degree (BSN) required if no Masters of Science in Nursing (MSN).Two (2) years of experience as a Registered Nurse in an acute setting.Current licensure as a registered nurse in the State of Florida or Nurse Licensure Compact (NLC).Maintain current Basic Life Support (BLS) certification.May require one or more of the following certifications based on the assigned patient population:Advanced Cardiovascular Life Support (ACLS)Pediatric Advanced Life Support (PALS)Neonatal Resuscitation Program (NRP)Trauma Nurse Core Course (TNCC)