Quality Manager

Job Description

Job Description

Position Summary

Quality Manager with extensive leadership experience in ISO 9001 and AS9100 compliant Quality Management Systems (QMS) within electronics manufacturing environments. Proven expertise in building and managing high-performing quality teams, driving compliance with customer and regulatory requirements, and delivering operational excellence. Demonstrated success in audit management, root cause corrective actions, continuous improvement initiatives, and cross-functional collaboration to ensure superior product quality, on-time delivery, and exceptional customer satisfaction.

Duties and Responsibilities

• Oversee the development, implementation, and continuous improvement of the QMS to maintain full compliance with ISO 9001, AS9100, and other applicable standards.
• Provide quality oversight and approval for key processes, including Purchase Order reviews, Contract Kick-Off meetings, Manufacturing Readiness Reviews (MRR), Engineering Change Orders (ECOs), and Return Material Authorizations (RMAs).
• Lead, mentor, and develop a cross-functional Quality team of Engineers, Administrators, and Inspectors, fostering alignment with organizational goals and customer expectations.
• Direct quality planning, resource allocation, and team performance to support strategic initiatives, production targets, and customer requirements.
• Serve as the primary point of contact for customer quality issues, including surveys, audits, complaints, corrective actions, and Root Cause Corrective Action (RCCA) submissions.
• Plan and successfully execute customer audits, third-party surveillance audits, and ISO/AS9100 recertification audits, ensuring sustained certification and compliance.
• Actively participate in daily production and shipping meetings to proactively address quality concerns, mitigate risks, and achieve on-time delivery objectives.
• Coordinate and facilitate quarterly Management Review meetings, preparing comprehensive performance metrics, action registers, risk assessments, and improvement plans.
• Lead bi-weekly Quality Stand-Up meetings to review performance data, communicate customer feedback, track corrective actions, and drive continuous improvement.
• Ensure adherence to customer-specific quality requirements and contractual obligations across the entire product realization lifecycle.
• Conduct annual performance evaluations, provide coaching, and support professional development for Quality Department personnel.
• Monitor key quality metrics, analyze trends, and implement effective corrective and preventive actions (CAPA) to enhance product and process performance.
• Collaborate closely with Engineering, Operations, Supply Chain, and Program Management teams to resolve issues and optimize quality outcomes.

Minimum Qualifications

• Bachelor's degree (or equivalent experience) in an engineering discipline.
• Minimum 10+ years of progressive experience as a Quality Engineer in an electronics manufacturing services (EMS) environment.
• Demonstrated subject matter expertise in at least one key engineering discipline, with working familiarity across all relevant areas.
• In-depth knowledge of IPC and J-STD workmanship standards (e.g., IPC-A-610, IPC-A-620, J-STD-001).
• 5+ years of experience in a Quality management or supervisory role.
• Strong leadership, communication, customer service, and problem-solving skills.
• Proficiency with ERP systems.
• S. Citizenship required.

Preferred Qualifications

• ESD control knowledge and best practices.
• J-STD-001 certification with Space Addendum.
• Advanced IPC standards knowledge (IPC-610, IPC-620, IPC-7711/21).
• Deep AS9100 expertise.
• Lean Six Sigma Black Belt certification.
• Experience with PFMEA, PPAP, and related APQP tools.