General Manager

JOB SUMMARY

Leads a designated store responsible for driving profitable sales by implementing and managing business growth strategies in the following key areas; talent management, customer service excellence, store merchandising and cleanliness, financial analysis and optimization, internal/external compliance measures and risk mitigation, and vendor, community, and public relations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:

• Ensure continued growth of store-level teams through effective workforce planning.
• Coach, develop, and motivate team members to achieve optimal performance.
• Builds strong, sales focused teams through recruiting, hiring, training, and coaching to develop top performing team members.
• Maximize profitability through sales enhancement, expense control, accurate reporting & documentation of all accounting & team member activities.
• Maintain a continuous presence in the store across all days and shifts to observe, coach, and set expectations in accordance with our core values and core competencies.
• Minimizes inventory & cash losses through proactive & innovative management.
• Act as liaison between assigned store & upper management including communicating & enforcing company policies & procedures.
• Respond to changing market conditions and competitor actions to achieve financial targets as well as other business metrics. Implements merchandising programs & helps to develop market area strategy through attention & response to competitor fuel/non-fuel activity.
• Lead implementation and change management of new initiatives to ensure stability; gain alignment from store team.
• Ensures that store is in compliance with all appropriate, local, state & federal regulations regarding hours of work, wages, age restrictions, & fair employment laws.
• Analyzes financial Reports, financial statements, margins, and expenditures to achieve profit objectives.

LIVING OUR CORE VALUES IS AN ESSENTIAL PART OF EACH AND EVERY JOB

• CUSTOMER FOCUS – Our customers come first, and they are our partners in creating value. We are dedicated to satisfying the needs of our customers in a friendly, timely and safe manner. Our goal is to make each, and every customer feel like a guest.
• TEAM ORIENTED – We work together to meet our goals and, in the process, create a work environment that is fast, friendly, and fun. We are supportive of each team member and treat one another with respect, valuing each other’s talents and contributions. Our competitive strength is and always will be our people.
• COMMITTED TO QUALITY - We are committed to the highest level of quality and shared responsibility in everything we do. You should perform all duties in a safe manner, following safety policies and procedures.
• ACCOUNTABILITY - We accept our individual and team commitments, and we do our best to meet them. If we make a mistake, we take responsibility for our actions and accept the consequences. We do what we say we are going to do.
• PASSIONATE – We show pride, enthusiasm and determination in everything that we do. Our positive and optimistic attitude is contagious – within our team and with our customers. Passion is the fuel that drives our company to success!
• SUPERVISORY RESPONSIBILITIES: Responsible for store staff. Carries out supervisory responsibilities in accordance with the organization policies & state, federal & local laws. Responsibilities include interviewing, hiring & training employees; planning, assigning & directing work; appraising performance; reward & discipline of employees; addressing complaints & resolving problems.

What’s In It For You?

• Fresh Stop is committed to creating an environment that encourages and rewards excellence, providing a range of benefits that includes:
• Competitive salary and bonus incentives
• Medical, dental, and vision
• Vacation pay
• 401(k) Plan
• Short-term and long-term disability benefits
• Vehicle reimbursement
• Professional growth opportunities
• And more…

Requirements

QUALIFICATION REQUIREMENTS

Required to work 50 hours per week. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Four-year college or university degree or a minimum of two years’ experience in a related field or equivalent combination of education & experience.

KNOWLEDGE AND SKILLS:

Strong proficiency in Microsoft Office (Word, Excel, PowerPoint). Ability to read, review, and interpret financial statements and other reports and documents to affect change. Demonstrated skills in leadership and customer service. Demonstrated ability to develop and promote team members. Excellent oral and written communication and interpersonal skills are required. Ability to exercise sound judgment and work with minimum supervision.

LANGUAGE SKILLS:

Effectively present information to customers, associate & management. Ability to read, analyze & interpret financial reports & legal documents. Ability to respond to common inquiries or complaints from associates, customers, regulatory agencies, or members of the business community. Must be able to speak, read & write in the English language.

REASONING ABILITY

Ability to solve practical problems & deal with a variety of situations where only limited standardization exits. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

CERTIFICATES, LICENSES, REGULATIONS

Valid in-state Driver’s License with required auto insurance, acceptable motor vehicle report, and achieve and maintain the ServSafe Certification.

PHYSICAL DEMANDS

While performing the duties of this job the employee is regularly required to stand, sit, and walk. The employee is occasionally required to climb or balance on a ladder and/or stool, kneel or crouch. The employee must occasionally lift or carry up to 50 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. Essential functions are job duties that an employee must be able to perform with or without reasonable accommodation. All the responsibilities listed above are considered essential job functions to this position.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. While performing the duties of this job, the employee occasionally works in outside weather conditions & is occasionally exposed to wet and/or humid conditions, fumes, or airborne particles, & extreme heat and/or cold. The employee occasionally works near moving mechanical parts; in high, precarious places; & is occasionally exposed to toxic or caustic chemicals, & risk of electric shock. The noise level in the work environment is usually moderate to loud.