Information Technology Release Manager III

Information Technology Release Manager III

Job Category: Information Technology Department: Production Support and HelpDesk Location: Los Angeles, CA, US, 90017 Position Type: Full Time Salary Range: $121,056.00 (Min.) - $199,742.00 (Max.) Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation's largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time. Mission: L.A. Care's mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.

Job Summary The Information Technology (IT) Release Manager III is a strategic leader and subject matter expert responsible for the end-to-end management of IT change control, and software releases across multiple environments. This position oversees the planning, scheduling, and deployment of software releases, ensuring alignment with organizational goals and project timelines. The Release Manager III develops and maintains comprehensive release documentation and metrics, driving continuous improvement in release practices through data-driven insights and analysis of key performance indicators (KPI). This position involves proactive risk management, ensuring potential issues are identified and addressed promptly. As a leader and mentor, the Release Manager III guides junior team members, fostering a culture of collaboration and continuous learning. By aligning release activities with strategic objectives, this position plays a critical role in driving the success and growth of the organization. Acts as a Subject Matter Expert, serves as a resource and mentor for other staff.

Duties Release Management: Serve as a subject matter expert in release management processes, leading the planning, scheduling, coordinating, and deploying of software releases across multiple environments. Develop and maintain comprehensive release calendars, plans, and documentation to ensure alignment with project timelines and business objectives. Create and oversee KPIs and metrics to continuously evaluate and improve the release management process. Change Management: Drive the implementation of change management principles and practices, assessing the impact of changes and managing change requests to minimize disruptions. Set strategic release policies and improve processes in alignment with IT goals. Configuration Management: Oversee the use of configuration management tools and practices to ensure consistency across development, testing, and production environments. Manage version control and maintain the integrity of configuration items. Continuous Integration/Continuous Deployment (CI/CD): Lead the implementation and management of CI/CD pipelines to automate build, test, and deployment processes, facilitating faster and more reliable software releases. Stakeholder Management: Build and maintain strong relationships with cross-functional teams, stakeholders, and external vendors. Make critical decisions regarding release scheduling, risk management, and resource allocation to ensure transparency and alignment throughout the release process. Risk Management: Proactively identify, assess, and mitigate risks associated with software releases, ensuring that potential issues are addressed to minimize impact on timelines and quality. Duties Continued Quality Assurance: Guide the development and implementation of quality assurance practices, including testing strategies and regression testing, to ensure the reliability and integrity of software releases. Project Management: Utilize project management methodologies and tools to effectively plan, track, and manage release activities, resources, and dependencies, ensuring successful execution. Leadership and Mentoring: Lead and mentor the release management team, providing guidance and support to junior team members by fostering a culture of collaboration, continuous improvement, and knowledge sharing within the team. Strategic Planning: Contribute to strategic planning by aligning release management activities with organizational goals and priorities, playing a critical role in the success and growth of the business. Problem-Solving: Identify root causes of issues, develop innovative solutions, and drive process improvements that enhance the effectiveness of release management practices. Applies subject expertise in evaluating business operations and processes. Identifies areas where technical solutions would improve business performance. Consults across business operations, providing mentorship, and contributing specialized knowledge. Ensures that the facts and details are correct so that the project's/program's deliverable meets the needs of the department, organization and legislation's policies, standards, and best practices. Provides training, recommends process improvements, and mentors junior level staff, department interns, etc. as needed. Perform other duties as assigned.

Education Required Bachelor's Degree in Information Technology or Related Field In lieu of degree, equivalent education and/or experience may be considered. Education Preferred Master's Degree in IT Project Management or Related Field Experience Required: At least 6 years of experience in strategic release planning and execution, including the development of release strategies and roadmaps that align with business objectives and customer needs. At least 6 years of experience managing release plans to deliver high-quality software on time. At least 6 years of experience in process optimization, finding ways to improve change and release processes for better efficiency. At least 6 years of experience implementing best practices and tools to enhance change and release management workflows and measuring KPIs for data-driven decisions. At least 6 years of experience in stakeholder communication, acting as the main contact for senior management, customers, and partner teams. Experience in risk management, assessing release risks, and making informed decisions for successful software delivery. Experience in implementing and managing CI/CD pipelines for automated build, test, and deployment processes. Experience in leading teams and fostering a culture of collaboration and continuous improvement.

Skills Required: Expert in planning, coordinating, and deploying software releases, including maintaining release calendars and documentation, with a focus on KPIs and continuous improvement. Proficiency in assessing impacts, managing change requests, and implementing change control processes. Knowledge of tools and practices for managing configuration items and ensuring consistency across environments. Strong communication skills for effective collaboration with cross-functional teams and ensuring alignment throughout the release process. Ability to identify and mitigate risks associated with software releases proactively. Understanding of testing strategies and practices to ensure the reliability of software releases. Proficiency in methodologies and tools to plan, track, and manage release activities effectively. Skills in aligning release activities with organizational goals and drive business success. Strong analytical skills to identify root causes and develop effective solutions for process improvements. Deep understanding of release processes, change management, and continuous integration/deployment (CI/CD) practices. Licenses/Certifications Required Scrum Master or ITIL - Intermediate certification (Service Transition) Licenses/Certifications Preferred PMP Certification or any project Management certifications Required Training Physical Requirements Light Additional Information Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market. The range is subject to change. L.A. Care offers a wide range of benefits including Paid Time Off (PTO) Tuition Reimbursement Retirement Plans Medical, Dental and Vision Wellness Program Volunteer Time Off (VTO)