Assistant Service Manager

Posted Friday, May 29, 2026 at 4:00 AM | Expires Monday, June 29, 2026 at 3:59 AM About Asbury Koons Automotive Group is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our D RIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report. Do you have a passion for developing talent, providing exceptional guest experiences, and being an innovator in the automotive industry? As an Assistant Service Manager at Koons Ford of Baltimore, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for strong, energetic, people-focused team members who will help us redefine the car-buying experience. The role of an Assistant Service Manager/Lane Manager is to assist the service manager in overseeing the service department, technicians, service advisors, service call center, valet, detailers, and service lane. Work with the manufacturer to ensure that warranty campaigns, recalls and updates are completed accurately and in a timely fashion Actively promote good morale and good relationships among the dealership associates. Assist in training service staff in all aspects of customer service, effective communication, service sales, CSI, work organization and time management Assist in maintaining manufacturer (CSI)Customer Satisfaction Index at or above the Asbury specified goal(s) in Service for district, regional and national scores Act as a role model for the service associates in all aspects of motivation, organization, customer service, sales and CSI Motivate the service advisors to provide consistent value for the dealership’s customer. Monitor advisors’ daily productivity, give feedback and formulate plans for improvement Assist in ensuring that the dealership maintains high-quality service repairs and minimizes comebacks by conducting periodic spot checks of completed jobs for thoroughness and quality Monitor advisors’ interaction with customers on the drive and telephone for effectiveness Assist in forecasting goals and objectives for the department and strive to meet them Work with the Service Manager & Parts Manager to ensure a timely turnaround of parts needed for internal jobs Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner Attend manager meetings and conduct service dept. meetings as directed Address and resolve customer concerns Assist in motivating, training and developing employees Strong verbal and written communication is required Must be able to manage in a fast paced work environment Must be able to manage a team, motivate and develop Experience with CDK or other automotive software is a plus Must have three plus years in an Automotive Service Department Must have three plus years as an Automotive Service Writer/Assistant Service Manager Must be at least eighteen years of age Must have a valid Driver’s License Must be able to pass pre-employment screening (background & drug test) Company Benefits Pay and Recognition Weekly pay $80,000 to $100,000 annually Paid holidays & paid time off Paid training Stock Awards (select management and front-line team members eligible ) Insurance / Retirement Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans Up to 12 weeks paid pregnancy leave (disability leave) Health savings Flex spending accounts (tax-free) Short-term and Long-term disability plans Life Insurance (Whole Life and Term) 401k with company match Pet Insurance Learning, Tuition Assistance and Career Development Digital career path tool to assist with career development Continuous training through Asbury's Internal Learning Management System Professional growth and development opportunities. Additional advantages Employee assistance program Employee discounts on parts and service repairs Opportunities to join our community service initiatives, which includes paid volunteer hours Employee referral program with bonus opportunities Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, citizenship, age, disability, pregnancy, sexual orientation, gender identity, military leave or veteran status, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace. We are a Drug-Free workplace. Upon hire, you will be asked to complete a Pre-Employment Drug Screen, and Criminal Background Check. Complying with a background check will not automatically disqualify a candidate from employment. We participate in E-Verify. #J-18808-Ljbffr