Solutions Engineer - Remote (US Timezone )

About Writesonic

Every day, millions turn to AI for answers—and if your brand isnt there, youre nowhere. Writesonic is leading the way with the worlds most advanced AI SEO and Generative Engine Optimization (GEO) platform, helping brands monitor and improve visibility across AI search engines like ChatGPT, Claude, Perplexity, and Google AI Overviews.
Trusted by marketers worldwide, Writesonic unifies GEO insights with traditional SEO—helping businesses understand how AI sees their brand and giving them the tools to fix it fast.
About the Role

Were looking for a Solutions Engineer who thrives at the intersection of engineering and customer success. Youll work closely with enterprise clients to help them integrate, debug, and optimize Writesonics AI SEO solutions while collaborating with our product and engineering teams to ensure a seamless technical experience.
This role is ideal for a software engineer who enjoys solving real customer problems, communicating complex ideas simply, and bridging the gap between code and client needs.

What Youll Do

Serve as the technical point of contact for enterprise customers—helping them set up and integrate Writesonic
Debug issues across code, infrastructure, and integrations; perform root cause analyses at both code and infra levels
Build internal tools and automation to reduce support burden and streamline workflows
Jump on sales calls to handle technical objections and demonstrate product capabilities
Work cross-functionally with product, success, and engineering teams to resolve complex challenges
Translate customer needs into actionable technical feedback for product and engineering teams
Develop scripts, proof-of-concept integrations, and tools to support customer implementations
Deliver clear technical documentation, video walkthroughs, and best practices for clients
Train sales team on technical features and competitive differentiators
What Were Looking For
2–5 years of experience as a Software Engineer, Implementation Engineer, or Solutions Engineer in a SaaS environment
Strong debugging and troubleshooting skills with experience handling systems at scale
Proven experience performing root cause analyses for code-level and infra-level issues
Proficiency in Python or JavaScript; ability to read and write production-quality code
Experience with APIs, webhooks, SSO implementations, and enterprise integrations
Familiarity with AWS, monitoring tools, and basic DevOps practices
Excellent written and verbal communication skills—able to explain technical concepts to non-technical audiences
Experience working directly with enterprise customers or in client-facing technical roles
Comfortable with ambiguity, context switching, and wearing multiple hats
Available to work US hours (PST/EST overlap)
Why Join Writesonic?
Be part of the AI search revolution, building solutions at the cutting edge of GEO and SEO
Work directly with founders and shape how Fortune 500 companies use AI search
Your solutions become product features that impact thousands of customers
Remote-first culture with flexibility and ownership

Ideal Fit

Youre a problem-solver who loves variety—one day debugging API integrations, the next helping a marketing team understand AI visibility. Youre technical enough to dive into logs and code, but empathetic and articulate enough to guide customers with clarity and confidence.

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