AI/ML Engineer (OH)
Diverse Lynx
JD for AL/ ML engineer:
Key Responsibilities
Key Responsibilities
- Build and optimize LLM-powered agents capable of generating:
- Email templates, content blocks, personalization rules
- Journey Builder workflows, decision splits, triggers, waits
- Segmentation logic and data extension mappings
- Develop prompting frameworks, agent orchestration logic, and reasoning loops for reliable autonomous workflow creation.
- Collaborate with DSL engineers to ensure the AI models can generate valid, safe, and expressive DSL instructions .
- Implement fine-tuning, RAG, and model-conditioning pipelines to improve accuracy and reduce hallucinations.
- Build evaluation, scoring, and validation systems for AI-generated journeys before deployment.
- Integrate AI agents with SFMC APIs (REST & SOAP) to execute and test generated workflows.
- Develop guardrails, safety layers, and constraint-based generation patterns to ensure compliance with marketing and regulatory rules.
- Work with marketing operations and CRM teams to encode real-world campaign logic into model behaviors.
- Monitor and optimize model performance, latency, and cost across cloud environments.
- Strong experience with LLMs, generative AI, and agentic architectures (OpenAI, Anthropic, Llama, etc.).
- Hands-on experience with:
- Prompt engineering
- RAG pipelines
- Fine-tuning or supervised instruction training
- Multi-agent orchestration frameworks
- Proficiency in Python and ML frameworks (PyTorch, TensorFlow, HuggingFace).
- Experience building production-grade ML systems with CI/CD, monitoring, and observability.
- Understanding of Salesforce Marketing Cloud concepts:
- Journey Builder
- Email Studio
- Data Extensions
- Personalization logic
- Strong grasp of API integration , especially REST/SOAP patterns.
- Experience translating business workflows into structured, machine-interpretable logic .
Vacancy posted 1 day ago
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