CFA Hwy 21 - Order Taker/Server

Chick-fil-A Team Member

Must be available on Saturdays. Closed on Sundays.

Works to personally implement the Winning Hearts Every Day Restaurant Customer Care Strategy, which includes:

Ensuring Operational Excellence in the following areas by:

Following Chick-fil-A standards, recipes, and systems

Adhering to food safety standards and organizational safety standards for a specific area and position

Seeking excellence in food quality

Working toward a standard of excellence in order accuracy and a sense of urgency for a specific area and position

Holding oneself accountable for thinking Customer First

Going above and beyond to keep the Restaurant clean, safe, and refreshing both inside and outside and understands how that affects the customer

Demonstrating and teaching 2nd Mile Service by:

Making it Personal by using names and sharing a warm welcome and fond farewell

Being Proactive by checking in and anticipating customer's needs

Being Generous by surprising and delighting customers with food, fun, and more

Upholding a standard of Attentive & Friendly Team Members by:

Paying attention to details and considering Customer impacts and impressions

Delivering Core 4 in each customer interaction

Recovering quickly when a customer has had an unsatisfactory experience

Embrace leading and caring for oneself, each other, and the Restaurant by:

Demonstrating and upholding Chick-fil-A Covington Highway 21 Values:

Teamwork : Fostering trust, cooperation, and strong relationships within the team to achieve shared goals while creating a fun environment.

Optimism : Choosing to lead with a positive attitude even in challenging circumstances and to have a positive influence on others.

Kindness : Being friendly, considerate and genuine towards others and yourself while having a deep appreciation for other individuals and their contributions.

Stewardship : Committing to uphold the highest standards in all aspects of work and being a good steward of the Brand that has been entrusted to us.

Growth : Having strong self-awareness and embracing change with a mindset focused on constant improvement and personal development.

This role requires team members to have the following skills:

Have self-awareness in how our actions can affect customer and teammates

Choose a positive attitude in all expected and unexpected situations

Assume that others have good intentions and not place blame

Learn to understand and regulate your own emotions to relieve stress

Specifically, team members should:

Follow handbook policies

Follow Chick-fil-A recipes and procedures and strive for quality and accuracy of work

Engage with customers and team using Winning Hearts Every Day strategy expectations

Reliably attend shift on time and is prepared to serve

Take care of Cash, Equipment, Products and Premise

Be friendly, considerate and genuine toward guests and teammates

Put in the effort to get to know your teammates

Creates genuine interactions by utilizing CORE 4, HEARD Model, and Language of Hospitality

Be aware of organization's goals and how you contribute to those

Proactively communicate with other team members in daily operations

Utilize and actively checks communication channels

Proactively communicate issues to leadership team as they arise

Look for ways to continuously grow in their ability to be a team player, support the Restaurant brand and values, and work to increase their contribution to the Restaurant

Learn from mistakes and encourage others to as well

Ask for feedback and guidance from Leaders to build skills

Pursue personal excellence

Be open minded to changes made by the leadership team

Be flexible with roles and tasks

Starting pay is $15/hour for Full-Time and $10-12/hour for Part-Time.

Benefits for Full-Time Team Members include:

One free employee meal each shift

Pay $300 towards Monthly Health Insurance Premium (after six months)

Provide access to 401K (after one year)

Paid time off (PTO) of 40 hours after 1 year

Most Chick-fil-A Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.