Client Partner / Engagement Manager

Engagement Manager

Role: Engagement Manager Location: Phoenix, AZ (Hybrid)

NucleusTeq is a software services, solutions, and products company enabling Fortune 1000 customers across the USA, Canada, UK, and India to modernize with Data, Cloud, AI/ML, Enterprise Automation, and Digital Engineering. We've delivered sustained hyper-growth and are scaling globally with a sharp focus on measurable customer outcomes.

Role Overview

We are seeking a seasoned Engagement Manager to anchor and expand our BFSI (Banking, Financial Services, Insurance) relationships in Phoenix. This role is critical to driving account growth, building executive-level relationships, and shaping transformative technology engagements across Data, Cloud, and AI/ML.

Key Responsibilities

• Act as the strategic advisor and primary relationship owner for key BFSI accounts in the Phoenix region.
• Foster positive relationships with our customers as their primary point of contact.
• Help clients implement services and plan projects effectively.
• Identify upselling and cross-selling opportunities.
• Drive account growth and revenue expansion through consultative selling and solution positioning across Data Engineering, Cloud, AI/ML, and Digital Transformation.
• Leverage professional network to open new opportunities and strengthen NucleusTeq's brand presence within BFSI.
• Address customer issues with speed and efficiency.
• Work with sales teams to generate new business.
• Build and nurture executive-level relationships (CIO, CDO, CTO, VPs) to ensure alignment of technology solutions with business goals.
• Partner with delivery and solution teams to ensure high-quality execution and client satisfaction.
• Lead contract negotiations, renewals, and ensure compliance with client/vendor governance.
• Monitor market trends in BFSI and proactively provide thought leadership to clients.
• Conduct Quarterly Business Reviews (QBRs) with senior stakeholders to review outcomes, challenges, and future opportunities.

Qualifications

• 12+ years of experience in IT services/consulting with at least 5+ years managing BFSI accounts.
• Strong professional network within BFSI (banking, credit cards, insurance, payments).
• Proven track record of growing accounts ($10M+ portfolios) through solution-based selling.
• Strong knowledge of Cloud (AWS/GCP/Azure), Data Engineering, AI/ML, and BFSI regulatory/compliance needs.
• Excellent executive presence, communication, and negotiation skills.
• Ability to collaborate with global delivery teams and ensure client success.
• Bachelor's degree required; MBA preferred.

What We Offer

• Opportunity to work with Fortune 100 BFSI leaders.
• A high-growth, entrepreneurial environment where you can make an impact quickly.
• Competitive compensation with performance-based incentives.
• Global team exposure with innovation-driven culture.

How We Work

• Customer-first, revenue-aware: every initiative links to outcomes and commercial impact.
• Write-it-down and decide fast: transparent plans, data-driven reviews, rapid issue resolution.
• One global team: tight alignment with Sales, Delivery, Product, Marketing, and Finance; clear handoffs and shared KPIs.

Compensation / Benefits

• Competitive base + performance bonus tied to NRR/GRR/ARR; equity eligible.
• Industry-leading health, dental, vision; 401(k) match; generous PTO and profit-sharing.
• Learning stipend and certifications; leadership development and succession planning.

Equal Opportunity

NucleusTeq is an equal opportunity employer. We celebrate diversity and are committed to an inclusive environment for all employees.