Patient Service Representative

Patient Service Representative

Join Our Team at Valley-Wide Health Systems, Inc.

We're looking for a patient focused, detail-oriented Patient Service Representative who supports smooth clinic operations at the front line of care. You'll manage check-in and check-out, coordinate appointments, respond to patient needs, and keep schedules moving to create a seamless patient experience.

Key Responsibilities:

• Greet and check in patients with professionalism and cultural sensitivity
• Verify insurance eligibility and collect co-pays or sliding fee documentation
• Confirm patient demographics and update EHR records
• Respond to phone calls and patients inquires in a timely and courteous manner
• Schedule new and return visits based on provider templates, visit type, and patient preference
• Document management-scanning and filing of patient paperwork in a timely and accurate manner

Schedule Optimization:

• Monitor provider schedules throughout the day to identify and fill last-minute cancellations
• Coordinate with care teams to accommodate walk-ins, urgent needs, and overbooks.
• Communicate schedule changes clearly to patients and care teams.
• Assist providers in scheduling follow-up appointments before the patient leaves the clinic.
• Coordinate patient needs (labs, referrals, imaging) with other departments as needed.
• Mail duties including dispersing forms and documentation to care teams and mailing outpatient letters and Medicare Wellness Packets.

Appointment Confirmation Management:

• Call patients due for care and schedule needed services.
• Manage patient portal enrollment and assist patients with needs.
• Conduct appointment confirmation calls, voicemails, and texts following communication protocols.
• Document all outreach attempts in the EHR accurately.
• Call patients that no-show scheduled appointments to offer a new appointment be scheduled, determine if barriers to care are present and if so, make warm handoff to the Patient Care Navigator for intervention.

Requirements:

• High school diploma or equivalent required; associate degree or medical office certification preferred.
• 1-2 years of healthcare or customer service experience preferred but not required.
• Experience with EHR systems (e.g., NextGen, Epic, eClinicalWorks) preferred.
• Bilingual English/Spanish preferred or required, depending on clinic location
• BLS certification/training and certification

Location & type of job: This is a full-time, onsite position that will work at both our San Luis Health Clinic in San Luis, CO, and our Health & Wellness Campus in Alamosa, CO.

Why Join Valley-Wide?

Valley-Wide Health Systems, Inc. is dedicated to providing high-quality, patient-centered healthcare to all individuals across our multi-county service area in southern Colorado. As a non-profit, Federally Qualified Health Center (FQHC), we offer premier primary and preventive care through our 34 service sites strategically located in rural communities.

We offer a comprehensive benefits package, including:

• Free Health Insurance (additional plan options available)
• Employer-paid Air Ambulance Coverage (MASA)
• Employer-paid Basic Life, LTD, STD
• Retirement Match
• Health, Dental, Vision Insurance, HRA, FSA, DCA, Retirement Plan
• Paid Leave:
  • Vacation: 10 days accrued per year
  • Sick Leave: 12 days accrued per year
  • Holidays: 7 days per year + 3 Floating Holidays

Equal Opportunity Employer Statement: Valley-Wide Health Systems, Inc. is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, national origin, sex, age, disability, or any other status protected by law. All qualified applicants will receive equal opportunity, with hiring decisions based on job-related factors.

Employee Rights Under the Family and Medical Leave Act (FMLA) For more information on employee rights under FMLA, please visit: FMLA Employee Rights