Front Desk agent

About the Company Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts across the United States, Caribbean, and Europe, including Benchmark Resorts & Hotels, Axiom Hospitality, and PYRAMIDWORKS. Position Overview Front Desk Agent at Cambria Hotel Columbia Downtown – responsible for welcoming guests, managing check‑in/check‑out, resolving issues, and delivering exceptional service. Responsibilities Provide exceptional customer service and create a memorable first impression. Check guests in and out, ensure proper credit, note special requests, and establish accurate information. Resolve problems and recover guest satisfaction, promoting and selling hotel programs. Interact with hotel staff, assisting other departments as needed. Maintain house bank, posting charges, cashing checks, safe deposits, and refunds; communicate information to manager on duty. Know emergency procedures and policies. Qualifications High school diploma or equivalent. Outgoing and engaging personality with a strong desire to impact others. Excellent verbal and written communication skills; proficiency in computer use. Ability to work in a fast‑paced environment, stand for the duration of the shift, and work various shifts including weekends and holidays. Compensation & Benefits Competitive wage package. Benefit plans and a matching 401(k) plan. Professional development, bonuses, and travel perks. Opportunities for growth across a portfolio of 140 hotels. EEO Statement Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr BENCHMARK