Coordinator, Community Management

Job Summary e.l.f. SKIN is seeking a Community Manager to engage our growing community. The Community Manager will connect with fans on social media, answer customer questions, educate across our skin assortment, and celebrate their skin journey. The role will manage social inbounds, lead proactive engagement opportunities, track feedback, and identify ways to celebrate our customers both online and offline. Responsibilities Manage and monitor community inbounds across all Social platforms, responding to fan queries, consumer/creator content, and industry trends. Conduct positive and proactive outreach to aid in brand awareness and foster brand love. Escalate consumer inbounds to key channel leads. Identify and draft new macros based on inbound volume and trend. Actively engage with our audience on social media by liking, commenting, and responding to messages. Be agile, open, and have a rapid response approach to our online customers. Communicate with the customer service team on product orders and promotions. Be curious to identify new content trends, opportunities, and trends to social channels. Pull weekly and monthly community insights and metrics for cross‑functional tracking and reporting. Provide weekly updates on trending conversations, comments, and complaints happening on our social channels or competitor channels. Adapt to routine responsibilities with flexibility and agility. Requirements Dedicated experience in consumer communication across social (primarily Instagram and TikTok, but could also include YouTube, Pinterest, and Twitch). Strong interest in social media marketing and excellent written communication skills, including copywriting, editing, and proofreading. Excellent knowledge of Twitter, LinkedIn, Pinterest, Instagram, and other emerging platforms. Prior experience growing and scaling a digital community is a huge plus. Excellent multitasking and time‑management skills. Culturally aware and naturally curious, always thinking “how can we do this better?” The ability to act fast and in real time. Strong passion for all things beauty. Experience leveraging industry platforms and tools (e.g., Hootsuite, Sprout, Dash Hudson, CreatorIQ, etc.). Compensation and Benefits The base salary range for this role is listed above. Total compensation includes base salary, an annual company‑based performance bonus, and equity. Employees are eligible to earn up to 200% of their target bonus when company performance exceeds defined goals. Benefits include medical, dental, and vision insurance, a retirement savings plan, gender‑neutral parental leave, and unlimited paid time off. This job description is intended to describe the general nature and level of work being performed in this position and is not an exhaustive list of responsibilities. #J-18808-Ljbffr Dormont Manufacturing Co