Front Desk Coordinator

Front Desk Coordinator

Myrtle Beach, SC

At Waccamaw Dermatology, we are committed to providing exceptional dermatological care with a focus on patient satisfaction and clinical excellence. Joining our team means becoming part of a dedicated group of professionals who are passionate about skincare and cosmetic dermatology. We offer a supportive work environment, opportunities for professional growth, and the chance to make a meaningful impact on our patients' lives.

If you are a creative, driven marketing professional with a passion for skincare and cosmetic dermatology, we invite you to apply and become a vital part of our team at Waccamaw Dermatology.

General Summary:

• Greet/check-in & check-out and direct patients and visitors.
• Schedule appointments, update patient information in practice management system and provide information to patients.
• Process payments and handle patient complaints.
• Ability to build and maintain rapport with all referral sources.
• Ability to multi-task and work in a fast-paced environment
• Organizes workflow and appointment by reading and routing correspondence, collecting customer information, and managing assignments.
• Completes requests by always greeting all clients & patients with courteous and respectful interactions, on the phone, via email or portal interaction, and answering or referring all inquiries as appropriate team member.
• Maintains patient confidence and protects operations by always keeping information confidential in compliance with all HIPAA rules and regulations.
• Ability to de-escalate dissatisfied patients and offering patient assistance and support as needed.
• Secures information by completing all necessary actions required within the assigned system and established procedures.
• Provides all historical reference required by utilizing filing and retrieval systems. Contributes to team effort by accomplishing all related tasks as needed.
• Always provides superior customer service excellence.
• Remains flexible on behalf of the position and the team
• Ability to interact both positively and professionally through multiple departments within the practice.
• Ability to work both independently as well as within a team environment.
• All other duties as assigned.

Working Conditions: Intermittent physical activity including walking, standing, sitting, etc. Ability to work schedule based on operational need (typically 7am-5:30pm Monday-Thursday) May be required to work extended periods of time using a computer screen.