Content Management and Operations Lead (Drupal)

Job Number: 984 This is a remote position. Ad Hoc is a technology company that empowers organizations to deliver scalable, impactful digital services. Using modern, agile methods, our team creates products that meet people's needs and transform their experience of government. Work on things that matter Our collaborations have shaped some of the defining moments in public-sector service delivery. We've helped build products that connect Veterans to tailored services, help millions access affordable health care, and support important programs like Head Start. As we work with agencies to deliver critical services, we're also changing how the government approaches technology. Built for a remote life Our culture, communications, and tools are built for remote work, enabling us to bring together top talent nationwide. At Ad Hoc, remote life empowers our teams to design work environments that fit their lives and that foster flexibility and collaboration to achieve positive outcomes for our customers. Committed to high expectations and a welcoming culture Ad Hoc values acceptance, accountability, and humility. We aren't heroes. We learn from our mistakes and improve the process for the next time. We build small, inclusive teams to collaborate closely with our partners to solve the right problems and deliver software that works. The Federal Civilian business unit supports many customers spanning the federal, commercial, and nonprofit space. Our customers include NASA, the General Services Administration, Office of Personnel Management, the Library of Congress, Health & Human Services, and the FDIC. We partner with these agencies to build new capabilities, deliver products, establish data as a strategic asset for informed decision-making, modernize legacy systems, and build the digital service infrastructure necessary to scale their mission impact. Role Overview Ad Hoc is seeking a Content Management and Operations Lead (Drupal) to lead content operations supporting a federal financial regulatory web services program. This position is responsible for the day-to-day management of the content operations team, including staff supervision, workload prioritization, quality assurance, performance management, and operational delivery. The customer's mission depends on timely, accurate, and accessible communication with audiences ranging from individual consumers to financial institutions and investors. Publishing time-sensitive regulatory information requires exceptional attention to detail, strong operational discipline, and a commitment to accuracy. In this hands‑on leadership role, you will directly supervise the team responsible for developing, reviewing, publishing, and maintaining web content in Drupal. You will establish operational priorities, manage team performance, and implement the standards, workflows, and governance practices necessary to ensure the customer's digital content is accurate, accessible, secure, and delivered on time. You will serve as a key operational leader and subject matter expert in Drupal content administration, editorial workflows, information architecture, and publishing operations. Working directly with the customer's Web Team and content coordinators across multiple divisions, you will provide leadership and guidance on content structure, accessibility, usability, and Drupal authoring best practices. You will also oversee content operations supporting major website initiatives, including feature launches, awareness campaigns, redesigns, and content modernization efforts. This position requires someone who can balance people leadership, strategic planning, and hands‑on technical expertise while maintaining accountability for service delivery in a deadline‑driven federal environment. Primary Responsibilities Primary expectations of a Content Management and Operations Lead include: Directly manage and supervise a team of content specialists, including assigning work, establishing priorities, providing coaching and performance feedback, conducting performance evaluations, and supporting professional development. Oversee daily content management operations, including intake, prioritization, workload distribution, quality assurance, and publication of content requests across the public website and intranet, ensuring established service-level agreements (SLAs) are met. Manage staffing capacity, resource allocation, workload distribution, and operational coverage to ensure the team meets customer requirements and program commitments. Establish clear performance expectations, monitor team productivity and quality metrics, identify performance gaps, and implement improvements to strengthen operational effectiveness. Serve as the program's Drupal content management subject matter expert, providing technical leadership and oversight of content types, fields, taxonomies, media libraries, menus, navigation, layouts, editorial workflows, moderation states, and user permissions. Oversee website content maintenance and administration, including redirects, metadata, menus, and page layouts within Drupal, providing hands‑on support for complex or high‑priority requests and coordinating with development teams when custom functionality is required. Develop, document, implement, and enforce content governance standards, publishing procedures, editorial workflows, and standard operating procedures (SOPs). Ensure published content and templates comply with Section 508 and Web Content Accessibility Guidelines (WCAG) 2.x standards, overseeing accessibility testing, issue resolution, and remediation activities. Lead and coordinate training for government stakeholders and content coordinators on Drupal authoring, information architecture, page layouts, content organization, usability, accessibility, and publishing best practices. Manage content planning and operational delivery for major initiatives, including website redesigns, feature launches, content migrations, and high‑visibility communications campaigns. Partner with design, development, and program leadership to establish content requirements, improve content models, and support enhancements to website functionality and user experience. Oversee content‑related site search functionality, including metadata, taxonomy, search configuration, and optimization to improve content discoverability. Leverage web analytics and operational performance metrics to evaluate content effectiveness, monitor service delivery, identify trends, and drive improvements to content organization, accessibility, and user experience. Direct and coordinate confidential and time‑sensitive publishing activities, including regulatory announcements and bank closing events, ensuring strict adherence to customer security requirements, release procedures, and quality standards. Collaborate with development, DevSecOps, design, quality assurance, and third‑party teams to coordinate releases, incidents, upgrades, and other activities affecting content operations. Maintain oversight of team assignments, deliverables, and operational documentation using Jira, Confluence, or equivalent customer‑approved tools, contributing to weekly status reports, monthly SLA reporting, and quarterly performance reviews. Lead operational planning, participate in Agile ceremonies, and coordinate cross‑functional activities to support efficient and predictable content delivery. Identify and address operational risks, resource constraints, quality concerns, and workflow inefficiencies, escalating issues to program leadership as appropriate. Drive continuous improvement initiatives to strengthen publishing efficiency, content governance, team effectiveness, and the overall quality of the customer's digital presence. Basic Qualifications 5+ years of experience in web content operations or content management for large, public-facing websites, including demonstrated experience directly supervising employees or managing content publishing teams. 4+ years of experience supporting software applications in a help desk/service desk environment. Familiarity with help desk related systems such as ServiceNow and GitHub. Expert-level user/author with Drupal 10/11. Expert-level user with MS Office and Adobe Analytics. Skilled at data entry, critical timing, and working under high stress. Demonstrated experience managing team performance, assigning and prioritizing work, coordinating staffing resources, providing employee feedback, and maintaining accountability for operational delivery. 3+ years of hands‑on experience administering or building content within Drupal 10 or 11, including content types, fields, taxonomies, Views, media management, menus, Layout Builder or Paragraphs, content moderation, editorial workflows, and user roles and permissions. Strong working knowledge of HTML and CSS, with working familiarity with JavaScript sufficient to troubleshoot rendered content and template‑related issues. Demonstrated experience implementing and maintaining Section 508 and WCAG accessibility standards, including hands‑on testing using assistive technologies such as NVDA, JAWS, or VoiceOver. Experience developing, implementing, and enforcing content standards, editorial workflows, publishing procedures, and SOPs. Experience managing content operations against established SLAs, including accountability for measurable accuracy, response time, resolution, and quality expectations. Experience using web analytics platforms such as Google Analytics 4 (GA4) or equivalent tools, along with site search configuration and optimization. Experience working within Agile delivery environments using Jira, Confluence, or equivalent project management and collaboration tools. Strong organizational and problem‑solving skills, with the ability to manage competing priorities, resolve operational challenges, and maintain team accountability in a deadline‑driven environment. Excellent written, verbal, leadership, and interpersonal communication skills, with the ability to advise nontechnical stakeholders, provide training, and establish clear operational standards. Ability to obtain and maintain the required federal background investigation and Public Trust suitability determination. Must meet applicable contractual citizenship or lawful permanent residency requirements. Preferred Qualifications Experience managing content operations teams supporting large-scale Drupal website redesigns, modernization, or replatforming initiatives, including content audits, inventory management, content modeling, template mapping, restructuring, migration, and post‑launch support. Acquia Certified Drupal Site Builder certification or equivalent Drupal certification. Experience supporting federal government websites, particularly within financial regulatory agencies. Familiarity with the 21st Century Integrated Digital Experience Act (IDEA), OMB Memorandum M-23-22, and the U.S. Web Design System (USWDS). Experience administering Drupal within a FedRAMP-authorized hosting environment, such as an appropriately authorized Acquia, Pantheon, or Cloud.gov environment. Familiarity with Git-based Drupal configuration management, including configuration export/import processes and CI/CD release workflows. Experience with structured content, content strategy, information architecture, and federal plain-language standards. Experience managing digital assets and overseeing PDF accessibility remediation using Adobe Acrobat or equivalent tools. Experience managing confidential, embargoed, or time‑sensitive publishing events requiring strict quality controls and coordinated release procedures. Experience overseeing operational performance reporting, resource planning, and continuous improvement initiatives within a federal government contract environment. Benefits: Company-subsidized health, dental, and vision insurance Flexible PTO 401K with employer match Paid parental leave after one year of service Employee Assistance Program Ad Hoc LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, sexual orientation, gender identity or expression, religion, age, pregnancy, disability, work‑related injury, covered veteran status, political ideology, marital status, or any other factor that the law protects from employment discrimination. We value the unique skills gained through military service and encourage veterans and transitioning service members to apply. In support of various state and city equal pay transparency laws, Ad Hoc job descriptions feature the starting range we reasonably expect to pay to candidates who would join our team with little to no need for training on the responsibilities we've outlined above. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and responsibility. The range of starting pay for this role is $110,000-$155,000, with ultimate salary commensurate with experience and qualifications. Our recruiters will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. #J-18808-Ljbffr