Cocktail Server

Cocktail Server

The Cocktail Server delivers polished, personalized beverage service in the hotel's bars, lounges, and terrace settings. This role guides guests through cocktails, wine, Champagne, spirits, and light dining offerings, anticipates needs, and creates an engaging yet refined atmosphere. The Cocktail Server works closely with bartenders and support staff to ensure accurate, timely service and a seamless guest experience.

• Provide warm, attentive, and personalized service to all guests from arrival through departure
• Describe signature cocktails, spirits, Champagne, wine, and nonalcoholic selections; recommend beverages based on guest preferences
• Take accurate beverage and food orders, confirm modifications and allergies, and enter orders promptly into the POS system
• Coordinate with bartenders, barbacks, food runners, and culinary teams to manage timing and order accuracy
• Serve cocktails and food with proper glassware, presentation, tray handling, and placement consistent with luxury service standards
• Maintain attentive table service, including water, glassware clearing, pacing, replenishment, and discreet anticipation of needs
• Recognize guest preferences and special occasions, address concerns with tact, and escalate service recovery needs to management
• Present and settle checks accurately, following cash-handling, room-charge, and payment procedures
• Demonstrate thorough knowledge of recipes, ingredients, allergens, spirits, wine, Champagne, and responsible alcohol service
• Maintain clean, stocked, and inviting cocktail service sections and guest-facing stations
• Verify legal drinking age as required, monitor responsible consumption, and follow sanitation and alcohol-service policies
• Communicate guest feedback and service priorities to the bar team; support thoughtful suggestions and beverage sales

Qualifications

• Previous cocktail service or upscale restaurant service experience required; luxury hotel or fine dining experience preferred
• Strong knowledge of classic and contemporary cocktails, spirits, Champagne, wine, and beverage service
• Excellent communication, refined hospitality instincts, and a confident, personable guest-facing manner
• Ability to prioritize multiple tables, coordinate with the bar, and maintain composure during busy periods
• Professional appearance and polished demeanor consistent with luxury hospitality standards
• Exceptional attention to detail, tray service skills, and commitment to consistent presentation
• Collaborative approach with bartenders, barbacks, food runners, and restaurant leadership
• Availability for evenings, weekends, holidays, and special events
• Must meet legal age requirements for serving alcoholic beverages
• Ability to obtain and maintain required food handler and alcohol service certifications

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations.

Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports. Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo. The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.

The Knox Hotel Employer LLC is an Equal Opportunity Employer, M/F/D/V. The Knox Hotel Employer LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, The Knox Hotel Employer LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training