Shift Leader

Benefits:

Free uniforms

Health insurance

Opportunity for advancement

Training & development

Vision insurance

401(k)

Employee discounts

Pay: $18–$21/hour + tips

We are looking for Shift Leaders who can take ownership of the restaurant and lead a team during their shift.

This is a working leadership position. You will spend most of your time on the floor with the team, but when you are running the shift, you are responsible for making sure the restaurant is operating the way it should.

Our expectation for our leaders is:

NOTICE IT. OWN IT. MAKE IT HAPPEN.

If you see something that needs to be done, take care of it. If someone needs coaching, coach them. If the team needs help, jump in. If a guest has an issue, find a solution.

What You’ll Be Responsible For

Running shifts and keeping the team organized and productive

Working alongside the team and setting the pace

Providing great customer service and handling guest concerns

Maintaining standards for speed, accuracy, food quality, and cleanliness

Training and coaching Team Members

Addressing problems as they happen instead of leaving them for the next shift

Making good decisions with labor based on sales and business needs

Following portioning standards and helping control food and operating costs

Completing opening, closing, cash handling, and other shift responsibilities accurately

Following and enforcing Firehouse Subs policies and procedures

Supporting Public Safety Foundation initiatives

Communicating important issues to the General Manager

Helping build a restaurant that the team and our guests want to come back to

What We’re Looking For

Reliability matters. If you are scheduled to lead a shift, the restaurant and your team are depending on you to be there.

You need to be comfortable giving direction and correcting things when they aren’t being done correctly. That doesn’t mean yelling or treating people poorly. Good leaders can hold people accountable while still treating them with respect.

We also expect urgency. Restaurants move quickly, and our leaders need to move with purpose, recognize when the team is getting behind, and help get things back on track.

You don’t need to know everything on day one. We can teach our systems and procedures. We are looking for people who are dependable, willing to learn, willing to lead, and interested in getting better.

Growth

We want to promote from within whenever possible. Shift Leader is an opportunity to learn how to run a restaurant and develop the skills needed to move into Assistant Manager and eventually General Manager.

If you want more responsibility and are willing to earn it, there is room to grow with us.

Requirements

Able to reliably work scheduled shifts

Comfortable leading and coaching a team

Able to work in a fast-paced restaurant environment

Able to stand for extended periods

Able to lift up to 50 lbs.

Follow all Firehouse Subs policies, food safety requirements, and applicable regulations

Restaurant experience is preferred, but we will consider candidates with strong leadership potential and the right attitude

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchise restaurant, and all hiring decisions will be made by the management of this franchise restaurant. All inquiries about employment at this franchise restaurant should be made directly to the restaurant, and not to Firehouse Subs Corporate.