Online Community Coordinator

Company Description

Achieve is a leading digital personal finance company. We help everyday people move from struggling to thriving by providing innovative, personalized financial solutions. By leveraging proprietary data and analytics, our solutions are tailored for each step of our member's financial journey to include personal loans, home equity loans, debt consolidation, financial tools and education. Every day, we get to help our members move their finances forward with care, compassion, and empathetic touch. We put people first and treat them like humans, not account numbers.

Job Description

As an Online Community Coordinator, you'll impact the lives of everyday people and help them go from surviving to thriving with innovative digital personal finance solutions. As a Coordinator, you will be passionate about fostering safe, supportive, and engaging spaces where members can connect, learn, and share their experiences. In this role, you'll support the day-to-day operations, content scheduling, and engagement of our online customer community-helping build a respectful, welcoming environment where members feel heard, supported, empowered, and celebrated.

The ideal candidate is an empathetic, proactive communicator and creative thinker with a strong customer-first mindset. You bring fresh ideas, collaborate effectively as a team player, and enjoy engaging with people, guiding conversations, and shaping experiences that empower members and strengthen meaningful connections, while ensuring interactions remain positive, helpful, and aligned with community guidelines.

What you'll do

• Monitor and moderate conversations to maintain a respectful, welcoming environment and uphold the community guidelines
• Contribute to community engagement by participating in members posts, polls, and prompts and discussion threads that spark conversation and connection.
• Help foster real-time engagement by welcoming new members, responding to comments, and encouraging participation in discussions.
• Real-time review of all feeds and spaces for accuracy, safety, and quick responsiveness including direct messages from members
• Identify and address inappropriate content, misinformation, or guideline violations-escalating issues to internal teams when needed
• Protect members from harm, identifying harmful trends, and reporting threats or serious violations to administration.
• Collaborate with teammates across departments to support engagement campaigns and community initiatives.
• Review reported content and/or members and determine next steps, including issuing warnings or banning users.
• Document moderation actions and maintain accurate records to support consistent community standards and processes.
• Help maintain and update community resources such as FAQs, guides, and pinned content so members can easily find helpful information.

Qualifications

What you'll bring

• Enthusiastic self-starter with up to 2 years of relevant experience in marketing, customer experience, content, community, or a related field. Bachelor's degree preferred.
• Strong storytelling and writing skills, with the ability to craft engaging content-such as posts, polls, and Q&As-that spark conversation and foster a vibrant, inclusive community.
• Clear, confident communication skills across written, verbal, and interpersonal formats.
• Empathy and a customer-first mindset, with a passion for understanding, supporting, and advocating for consumers.
• Strong organizational and time management skills, with the ability to handle multiple tasks, shift priorities, and meet deadlines.
• High attention to detail and a commitment to delivering high-quality, accurate work.
• Proactive and resourceful, with initiative, a learning mindset, and the ability to solve problems independently.
• Comfortable using tools like Outlook, Excel, and Google Workspace.

Additional Information

Achieve well-being with:

• Hybrid and remote work opportunities
• 401 (k) with employer match
• Medical, dental, and vision with HSA and FSA options
• Competitive vacation and sick time off, as well as dedicated volunteer days
• Access to wellness support through Employee Assistance Program, Talkspace, and fitness discounts
• Up to $5,250 paid back to you on eligible education expenses
• Pet care discounts for your furry family members
• Financial support in times of hardship with our Achieve Care Fund
• A safe place to connect and a commitment to diversity and inclusion through our six employee resource groups

Join Achieve, change the future.

At Achieve, we're changing millions of lives.
From the single parent trying to catch up on bills to the entrepreneur needing a loan for the next phase of growth, you'll get to be a part of their journey to a better financial future. We're proud to have over 3,000 employees in mostly hybrid and 100% remote roles across the United States with hubs in Arizona, California, and Texas. We are strategically growing our teams with more remote, work-from-home opportunities every day to better serve our members. A career at Achieve is more than a job-it's a place where you can make a true impact, have a sense of belonging, establish a fulfilling career, and put your well-being first.

Attention Agencies & Search Firms: We do not accept unsolicited candidate resumes or profiles. Please do not reach out to anyone within Achieve to market your services or candidates. All inquiries should be directed to Talent Acquisition only. We reserve the right to hire any candidates sent unsolicited and will not pay any fees without a contract signed by Achieve's Talent Acquisition leader.

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