Customer Service - Multiple positions Jobs

Job Posting

MULTI-FAMILY OPENINGS - Assist renters, tenants, and property managers by providing resources and referrals to meet their rental needs. You may also assist homebuyers and homeowners with requests related to purchasing and owning a home. This team will be taking calls from people being evicted or people who are homeless and looking for resources - empathy is a must! Field phone calls on multifamily rental requests including tenant complaints. Provide information and resources to customers to deliver customer service excellence. Use knowledge base to answer customer requests. Document customer phone communications in an internal database. The CSR rep would only need to have mortgage background. It could be FHA, conventional, VA, etc. It is preferred if they have FHA, but not required. A successful candidate needs knowledge of loan terminology and processes, so they understand what the lending industry client is requesting and can ask clarifying questions if needed. The CSR would then look this information up in a Knowledge Base and provide it to the caller. Some FHA lenders have their own loan requirements which are more restrictive than FHA, so we stress the requirement to only use FHA approved FAQs for accuracy. Inbound call center handling HUD/FHA inquires as a liaison between the government, public, and industry with the US Department of Housing and Urban Development. Provide assistance with mortgage lenders on how to become FHA approved lender and support lenders with their re certification requirements. Answer inquires with underwriting guidelines for Federal Housing Administration for mortgages and property requirements for insurance. Support in all areas of using FHA Connection online website to assist lenders with insuring their mortgages and maintaining the servicing of their loans. Interact with all aspects of a HUD home from how to purchase, status of properties, realtors to be HUD approved and their re certification requirements. Assisting real estate appraisers with FHA guidelines support and requirements to be FHA Approved. Helping non-profits and governmental entities with support of programs offering to the public for their housing needs and HUD's requirements to become HUD approved. Aid callers with their housing needs from homeless, to rental assistance, to purchasing a home for the first time. Skills Customer service, Support, mortgage originations Additional Skills & Qualifications - Be able to work until 8:00pm starting out - 2 years of property management experience - 1 year of contact center experience or telephone customer service experience (think receptionist, admin, etc.) - HS Diploma or GED MUST HAVE - MORTGAGE - Be able to work until 8:00pm starting out - 2+ years of mortgage experience (loan processor, junior underwriter, loan officer, loan servicing, loss mitigation specialist, etc.) - HS Diploma or GED Experience Level Intermediate Level Job Type & Location This is a Contract to Hire position based out of Indianapolis, IN or Albuquerque, NM. Albuquerque location MUST be bi-lingual. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)