Supervisor, Multi Tenant Sales

Job Title

Support and assist the Multi-Tenant Sales Manager by overseeing the day-to-day execution of the Multi-Tenant Sales Department, directly leading Multi-Tenant Sales Representatives through focused coaching, performance management, and real-time problem solving to achieve budgeted sales goals and adhere to sales process, customer experience, and compliance standards across assigned territories.

Responsibilities

How You'll Make an Impact

• Actively and consistently support and reinforce efforts to simplify and enhance the customer experience through daily team communication, coaching, and in-field observation.
• Own team sales performance, holding Multi-Tenant Sales Representatives accountable for meeting and exceeding budgeted sales goals through active performance management, coaching, and use of available reporting tools.
• Supervise a team of Multi-Tenant Sales Representatives, providing daily direction, activity management, and coaching to drive consistent execution of the field sales process.
• Recruit, interview, hire, and onboard Multi-Tenant Sales Representatives, ensuring they are effectively trained on field sales processes, customer experience standards, and compliance expectations.
• Provide support to Multi-Tenant Sales staff through a cadence of approximately 70% field work and 30% office work, including in-field coaching, observations, and office-based performance reviews and planning.
• Communicate and maintain clear territory assignments for Multi-Tenant Sales Representatives, ensuring alignment with turf management guidelines and effective coverage of assigned properties.
• Monitor the payroll process for assigned staff and ensure the timely and accurate review and approval of all commission payments in accordance with Company policies and procedures.
• Handle employee relations issues, including conducting performance appraisals, providing ongoing coaching and feedback, addressing performance gaps, and ensuring completion of required training (including safety and compliance training).
• Assist with local budget preparation and provide input on marketing issues and sales offers based on field performance, customer feedback, and competitive insights.
• Perform other duties as requested by supervisor.

Working Conditions

• Field and office environment with travel required

Qualifications

What You'll Bring to Spectrum

Required Qualifications

Education

• Bachelor's degree in business or marketing or equivalent experience

Experience

• 1+ years of sales experience

Skills

• Ability to read, write, speak and understand English
• Knowledge of community sales practices
• Valid driver's license with satisfactory driving record and auto insurance

Preferred Qualifications

Experience

• 0.5+ years of sales supervisory experience
• Telecommunications and cable industry experience

Skills

• Understanding of Spectrum products and services