Phone & Data Entry Specialist

About the job Phone & Data Entry SpecialistJob details$26.50 to $35.00 per hourJob TypeFull-timeFull Job DescriptionJoin a rock star team of customer care experts at Five Star Call Centers. Headquartered in Sioux Falls, SD, we've been helping companies across the U.S. deliver great customer experiences for over 35 years – all with a casual, fun culture built to help you grow your career. So, what does that exactly mean? You'll work in a great environment while helping people that contacts us with their customer service needs. Help our essential workers get to the frontlines! We are looking for phone and data entry specialists to play a part in connecting nurses with healthcare facilities needing to fill shifts. You will navigate online to verify the nurses' credentials after they've selected the healthcare facility they would like to work with. You'll then follow-up with the nurse with a written message to confirm if their credentials are valid for that facility. You will also be handling follow up phone calls with those checking on the status of picking up shifts. Join Five Star Call Centers and become part of this critical team helping our essential healthcare workers. Click here to learn more about becoming Five Star Extraordinary. This position is work-at-home for individuals living in the state of Louisiana.QualificationsPrevious remote work from home experience a plusQuick learner and able to work independentlyType 35 words per minute accuratelyStrong phone and verbal communication skills along with active listeningA background check applicable with state and federal laws is requiredMust have verified internet service (secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) Company will provide equipment.ResponsibilitiesManage large amounts of inbound or outbound calls in a timely mannerFollow communication "scripts" when handling different topicsIdentify customers' needs, clarify information, research and provide solutions and/or alternativesAccess company and client resources provided to accurately handle the callPerform Data Entry and Customer Service skillsBe able to navigate on-line efficientlyWork requests/records received for those requesting to sign up for a shiftIdentify customers' needs, research to see if request has credentials neededSkillfully change from one task to another without loss of efficiency or composureBe available at your desk, maintaining punctuality and attendance at all scheduled timesRemain positive and professional in all customer interactionsFlexibility to cross train as requestedPay & BenefitsStarting pay - $26.50 to $35.00 per hour, plus shift differential (extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performanceWork hours - Shifts between 5:00am-11:00pm (CST) Must have a start time of 5 a-7a or 7a-9a or end time of 9p-11p ; Work Days - Mon-Fri & Every Other Weekend (day off during the week on wkd rotation)Paid Training - 2-3 weeks in length from 8:00am-5:00pm Mon-Fri (CST)Status - Full Time ; Benefit eligible 1st of month after 60 days - click to see benefits-at-a-glanceThe above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job. Click here to read the full description.Five Star Call Centers values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star Call Centers is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.J-18808-Ljbffr Job On Remote Online USA