Dispatcher

Hourly Wage: $19.75/hr-$22.50/hr Position Summary The primary job responsibilities of the Dispatcher are to receive telephone calls requesting medical assistance and/or transportation from residences, public service agencies and/or medical facilities. The dispatcher receives and prioritizes all incoming calls, dispatches medical unit(s) to the scene, operates radio communication equipment, monitors field operations, and performs other related tasks and duties as assigned. They also make phone calls to update, add to, inform, and facilitate Falck USA customers. Essential Functions Receive and prioritize all incoming telephone calls and effectively channel emergency and non‑emergency calls to appropriate personnel. Efficiently dispatch vehicles to emergency and non‑emergency calls in a timely manner. Make accurate, moment‑to‑moment decisions regarding the dispatch of emergency and non‑emergency vehicles. Effectively triage all incoming requests for service according to the Criteria Based Dispatch (CBD) for individual counties; training will be provided. Obtain required information from parties requesting medical transport as set forth by the communications manager. Maintain professional telecommunications contact with field units and other agencies, using paging, cell phones, landlines, and radios; troubleshoot mechanical/equipment problems and contact lead dispatcher, communication supervisor, or manager as appropriate. Participate in training programs; complete LevelI training within the timeline set by the communications manager, and complete LevelII training upon reaching LevelI competency. Prepare and complete reports stating progress, problems, and statistics for review by appropriate managers and supervisors. Perform basic data entry and demonstrate ability to learn new computer programs and perform advanced data entry. Additional Duties Attend all communication meetings. Assist with providing information for investigations of incidents as required. Perform other job‑related duties as assigned by Communications Supervisor or Communications Manager. Qualifications Strong interpersonal and communication skills with the ability to work effectively with a diverse range of individuals, teams, managers, supervisors, and external customers. Computer competency, including proficiency with MicrosoftSuite and an understanding of database programs. Typing 40wpm (minimum). Consistently deliver outstanding customer service to all internal and external customers. Highly dependable and able to meet internal deadlines consistently. Strong organization skills and attentiveness to detail. Flexible and adaptable, willing and able to adjust to rapidly changing priorities. Ability to work independently as well as in groups; maintain a professional manner and appearance at all times. One to two years of EMS and/or dispatch related experience and/or training preferred. Knowledge of CAD system and related software recommended. Knowledge of the Metro area preferred. EMD (Emergency Medical Dispatcher) certification obtained within the designated time period. Ability to distinguish color differences on the CAD system. Function in a high‑stress environment with rapid workload changes. No hearing impairment that would interfere with telephone or radio use. Mature, courteous, and decisive nature to provide maximum customer service under stressful conditions. Education Requirements High school diploma or general education degree (GED). EMD certification preferred. Physical Requirements The employee must regularly stand, walk, sit, use hands, reach, climb, stoop, kneel, crawl, talk, hear, taste, or smell. They must regularly lift and/or move up to 15pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Cognitive/Psychosocial Requirements Occasionally memorization, critical judgment, problem solving. Frequently simple and complex math skills, reasoning, reading, interpreting, and corresponding in written communication. Constantly logic, ethical judgment, active listening, decision making, effective written and verbal communication. Equipment Operated Occasionally fax machine, copy machine, hole‑punch, calculator, laminator. Frequently printer, telephone, clock. Constantly computer. Working Conditions Travel approximately 0% of time. Environmental Conditions The employee occasionally works near moving mechanical parts and is occasionally exposed to the risk of electrical shock. Noise level is moderate to loud. This job description is a summary of duties and is not an all‑inclusive list but serves as a broad guide of expected duties. Falck is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, disability, sexual orientation, genetic information, veteran status or any other characteristic protected by state or federal law. Falck is an Equal Opportunity /Aff… Our employment decisions are made without regard to race, color, religion, age, sex, gender identity, gender expression, citizenship, ancestry, national origin, sexual orientation, disability, veteran status, military status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. EEO is the Law • Pay Transparency Nondiscrimination Provision. #J-18808-Ljbffr