Call Center Agent

Job Title This position requires excellent public relation and communication skills, a high level of professionalism, and a full understanding of America First products and services. Schedule Mon Sat Flex Overview Pay Rate: $16.00 to $18.00 per hour Full-Time In-person training in Roy, Utah (30-90 days); Remote work AFTER training Hours of Operation: Mon-Fri: 8:00am-7:00pm Sat: 8:00am-6:00pm Must be able to work: 2 closing shifts a week (possibly until after 7 depending on call volume) 1 Saturday per 2 week period One additional late night a month (on Friday) Remote Work: This position does offer a work at home option AFTER the completion of a 90 day in-person training. The in-person training takes place at our service center in Roy, Utah. Remote options are currently only available for those who can complete the 90 day in-person training and then reside in one of the following states: Utah, Idaho, Nevada, New Mexico, or Arizona. Responsibilities Assumes responsibility for the effective and professional performance of member service functions. a. Receives member telephone questions and concerns in a professional manner. Researches and resolves concerns promptly and professionally. b. Provides information to members on accounts, payments, interest rates, blue book estimates, loan options, savings investment programs, mortgage payments, stop payments, and credit bureau ratings, etc. c. Provides courtesy rebates requested by Branches or members, within limits. Assumes responsibility for establishing and maintaining effective, professional business relations with members. a. Receives member calls, questions, and complaints. Resolves member requests and questions promptly and courteously. b. Keeps members informed of Credit Union services and policies. c. Maintains and projects the Credit Union's quality reputation. Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and Management. a. Assists area personnel as needed. b. Communicates with area personnel and Management regarding activities and significant problems. c. Completes required stats and records accurately and promptly. d. Attends and participates in meetings as required. Assumes responsibility for related duties as required or assigned. a. Actively and professionally cross-sells Credit Union products and services. b. Keeps work area clean and well-maintained. c. Assists area personnel as necessary. Qualifications Training/Education/Certification: High school graduate or equivalent. Required Knowledge: Thorough knowledge of member services and products. Understanding of Credit Union Teller processes, bookkeeping procedures, and computer system applications. Experience Required: 1-3 years experience in a full service financial institution (preferred). Skills/Abilities: Excellent communication and public relations skills. Professional appearance, dress, and attitude. Strong problem solving skills. Ability to operate related business equipment including 10-key, telephone, and computer. Solid math and bookkeeping abilities.