Process Quality Manager

Position Overview As a Process Quality Manager, you are responsible for planning, compliance and monitoring functions within a facility. This role is expected to act as an advisor and work hand in hand with Facility Director, Operations. Your responsibilities include day‑to‑day and long‑term strategic operational planning, ensuring compliance with corporate policies, procedures, and internal controls, leading initiatives to positively impact bottom‑line costs through compliance, cost analysis, root cause analysis, creating action plans, driving desired results, and ensuring they are sustained. Job Description Description Perform all duties of a Process Quality Manager including leading the facility’s strategic planning activities such as quarterly future states, quarterly forecasts, annual budgets, and holiday planning; lead all reporting (IC, headcount, time and attendance, etc.); manage teams (Payroll Specialist, Warehouse Administrator, Discipline Coordinator); continuously observe, seek out opportunities, initiate improvement programs to lead the facility to operational excellence; monitor and measure the results of the established programs. Create and maintain successful cross‑functional partnerships by working jointly with the DO to eliminate obstacles detrimental to program success; manage consistent follow‑up to ensure results are sustained; lead facility startups, transitions and business changes from a planning perspective; conduct analysis using the PQM toolbox to determine and support the plan; maintain staffing reports such as Long‑Term Staffing and Terms and Transfers with high accuracy; conduct audits to ensure information integrity; work with Ops and HR to determine hiring plans and monitor compliance; actively participate in staffing and senior leadership meetings, report on and educate Ops team on KPI trends; cultivate partnership with the DO; advise on proper action plans; lead the facility management and supervision through corporate policy execution; establish and administer periodic evaluations to maintain policy performance. Ensure compliance with company policies and protocols by driving facility compliance; conduct regular self‑audits and monthly compliance audits; report results to the DO and leadership team; identify specific issues, determine root causes of noncompliance, and formulate action plans for improvement; develop and document standard operating procedures for areas lacking corporate policies; partner with corporate experts; assist with implementation; serve as the sole resource for establishing or revising corporate policies and procedures; generate scorecards illustrating key quality indicators with quarterly and weekly trends; summarize and interpret scorecard and audit results for the DO. Provide regular reporting and updates to leadership including weekly warehouse cost projections, P&L breakdown, KPI information, and any variances; interpret results, raise red flags, propose solutions; act as point person for all salary new hires, on‑boarding schedules, system access and equipment needs; maintain collaborative relationships with other Process Quality Managers; review and approve all expense requests under $5,000 and ensure proper allocation to P&L within budgets. Perform all other duties as assigned. Travel Required: No. Environment Office: Office Temperature 65°F–75°F Warehouse – Perishable 28°F–60°F Warehouse – Grocery 50°F–90°F Warehouse – Freezer –20°F–0°F Skills Specialized Knowledge: Working knowledge of P&L; advanced proficiency with PC operations and Microsoft Office. Special Skills: Ability to analyze trends and identify improvement opportunities. Physical Abilities: N/A Other: Leadership skills including team and relationship building, communication, coaching, influence, and conflict resolution. Years Of Experience Three or more years of experience in operations management and hands‑on warehouse experience highly desired. Qualifications Bachelor’s Degree in Business, Logistics Management, Operations & Supply Chain Management. Shift 1st Shift (United States of America) Legal Notice C&S Wholesale Grocers, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. #J-18808-Ljbffr