Customer Service Representative

Job Title

The objective of this position is to exceed the customer's expectation of service by assuring the safe transportation and delivery of food to customer locations, following company policies and procedures. Assuring shipment of temperature controlled and undamaged product, proper count of goods at customer locations, assuring inventory levels are FIFO in the customer locations.

Shift: Monday- Friday 8AM-5PM with flexibility to cover a Sunday-Thursday when necessary.

Hourly Rate: $22.00

Required Skills and Abilities

• Field incoming internal and external customer inquiries for the Service Department – both in terms of phone and email requests.
• Daily interfacing with customers
• Adjust work orders to include last minute add-ons
• Receive customer orders on telephone, via email, fax or post
• Respond to customer inquiries and resolve discrepancies with due diligence
• Process customer orders on time and in a timely manner
• Check stock availability
• Analyzation of system processes to enhance customer satisfaction
• Handle debits and credits
• High volume data entry
• Maintain and update customers' database

Minimum Customer Service Requirements

• 18 years of age or older
• 3 years as a customer service administrator
• Data Entry
• Excellent customer service
• Ability to problem solve
• Ability to thrive in a fast-paced environment
• Work week
• Ability to work weekends if needed
• Written and verbal communication skills
• High School diploma or GED equivalent

Customer Service Demands

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Ensure customer satisfaction and provide professional customer support.

Accountabilities

• Basic knowledge of accounting practices and strong mathematical skills
• Strong organizational and communication skills and service oriented a must
• Ability to utilize computer software programs, MS Office, ERP System, WMS and Internet based programs.
• WMS (Warehouse Management System), FoodLogiQ a plus
• Strong people skills with ability to effectively manage conflict