Client Care Specialist

Job Description

Job Description

About Us

We are a growing personal injury law firm dedicated to helping people through some of the most difficult times in their lives. Our team is committed to providing exceptional legal representation while delivering a compassionate and supportive client experience.

Position Overview

The Client Care Specialist serves as the first point of contact for prospective and current clients. This role is responsible for creating a positive client experience through excellent communication, professionalism, empathy, and attention to detail. The ideal candidate is friendly, organized, dependable, and genuinely enjoys helping people.

Key Responsibilities

• Answer and direct incoming phone calls in a professional and courteous manner
• Welcome clients and visitors to the office
• Conduct initial intake conversations with prospective clients
• Gather and accurately document client information
• Schedule consultations and appointments
• Maintain regular communication with current clients regarding case status and next steps
• Manage incoming and outgoing mail, emails, and office communications
• Maintain client files and ensure information is entered accurately into the case management system
• Assist attorneys and staff with administrative tasks as needed
• Follow up with potential clients and referral sources
• Help ensure every client receives outstanding service and support

Qualifications

• Previous customer service, receptionist, administrative, or client-facing experience preferred
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Professional appearance and demeanor
• Ability to handle sensitive situations with empathy and discretion
• Proficiency with Microsoft Office and general computer systems
• Experience in a law firm, medical office, or professional services environment is a plus

What We're Looking For

• Positive attitude and strong work ethic
• Compassion for injured clients and their families
• Attention to detail and accuracy
• Ability to stay calm and professional in a fast-paced environment
• Team player who takes initiative and ownership of responsibilities

Benefits

• Competitive compensation
• Paid time off and holidays
• Ongoing training and professional development
• Supportive team environment with opportunities for growth

If you are passionate about helping people and want to be part of a team that makes a meaningful difference in clients' lives, we encourage you to apply.

At Tandy Law Firm, we believe in fostering a collaborative and supportive work environment. Our team members thrive in a culture that values integrity, innovation, and personal growth. We are dedicated to providing ongoing professional development opportunities to help every employee excel in their role, whether in legal, administrative, or support positions.

Company Description

At Tandy Law Firm, we believe in fostering a collaborative and supportive work environment. Our team members thrive in a culture that values integrity, innovation, and personal growth. We are dedicated to providing ongoing professional development opportunities to help every employee excel in their role, whether in legal, administrative, or support positions.\r\n\r\nWe’re looking for passionate individuals who are committed to making a meaningful impact through their work. If you have a strong work ethic, enjoy problem-solving, and want to grow alongside a team of driven professionals, we would love to meet you.