Workplace Experience Lead, Associate

Workplace Experience Manager

Blackstone is seeking an experienced client services professional responsible for managing and coordinating operational teams in San Francisco. This function serves as the initial point of contact for employee and client inquiries, issues, troubleshooting, complements and feedback related to the services within the office, with the goal of efficient and positive resolution. The candidate is responsible for delivering exceptional workplace experience through engagement, proactive communication and high touch service.

Full time, onsite Monday - Friday

Responsibilities include, but are not limited to the following:

• Lead all Workplace Experience operations for the San Francisco and LA office, including reception, hospitality, pantries, conference rooms, office services, catering, internal events, and facilities management, ensuring delivery of a seamless, high-quality workplace experience aligned with Blackstone standards.
• Oversee the planning, coordination, scheduling, and execution of meetings, events, and visitor services, including room bookings, catering logistics, vendor coordination, room setup, and on-site support, while serving as the local subject matter expert for workplace technology platforms such as EMS, Cvent, and Envoy.
• Manage day-to-day office operations through regular walkthroughs, inventory management, quality control, and oversight of maintenance, repairs, cleanliness, and food and beverage areas to ensure operational excellence and compliance with health, safety, and regulatory requirements.
• Build, document, and continuously improve standard operating procedures, service standards, and workplace processes across all Workplace Experience functions, leveraging reporting, activity tracking, SLAs, KPIs, and data analysis to identify service enhancements, operational efficiencies, and cost optimization opportunities.
• Develop and maintain strong relationships with internal stakeholders, clients, vendors, building management, and service providers, including vendor onboarding, performance management, contract compliance, invoice processing, and ongoing partnership management to ensure consistent service delivery within budget.
• Partner with Facilities, Corporate Real Estate, Design & Construction, Physical Security, Finance, and Procurement teams to support workplace projects, office moves, space reconfigurations, workplace technology initiatives, and overall operational continuity across the San Francisco office.
• Manage Workplace Experience budgets, including expense tracking, financial reporting, annual planning support, and identification of cost-saving opportunities while maintaining service quality and operational effectiveness.

Qualifications / Skills:

• 5+ years of experience in workplace operations, hospitality, food & beverage, reception services, or related corporate services environments.
• Exceptional customer service and interpersonal skills, with the skill to build strong relationships, anticipate stakeholder needs, and manage sensitive or challenging situations with professionalism, discretion, and diplomacy.
• Strong organizational, multitasking, and problem-solving abilities, with excellent attention to detail and the capability to manage competing priorities, meet deadlines, and deliver results in a fast-paced environment.
• Proactive, resourceful, and results-oriented self-starter with sound judgment, a strong work ethic, and the capability to remain calm under pressure while working independently and collaboratively within a team environment.
• Excellent written and verbal communication skills in both Japanese and English, with the capability to represent the firm professionally with internal stakeholders, vendors, landlord representatives, building management, and local authorities.
• High level of professionalism, professional integrity, and executive presence, including a polished demeanor and appearance.
• Advanced proficiency in Microsoft Office Suite, particularly Excel, and familiarity with workplace and corporate services systems such as EMS, IWMS tools, Concur, Adobe, BOX, document management platforms, and floorplan viewing software preferred.
• Familiarity with workplace health and safety practices, including fire safety, emergency preparedness, evacuation planning, incident response, and related compliance procedures preferred

San Francisco Applicants: Blackstone will consider for employment qualified applicants with arrest and conviction records, consistent with the San Francisco Fair Chance Ordinance.

The duties and responsibilities described here are not exhaustive and additional assignments, duties, or responsibilities may be required of this position. Assignments, duties, and responsibilities may be changed at any time, with or without notice, by Blackstone in its sole discretion.

Expected annual base salary range:

$83,000 - $135,000

Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications and job location. For roles located outside of the US, please disregard the posted salary bands as these roles will follow a separate compensation process based on local market comparables. Additional compensation and benefits offered in connection with the role consist of comprehensive health benefits, including but not limited to medical, dental, vision, and FSA benefits; paid time off; life insurance; 401(k) plan; and discretionary bonuses. Certain employees may also be eligible for equity and other incentive compensation at Blackstone's sole discretion.

Blackstone is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, sex, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity or expression, disability, genetic predisposition, veteran or military status, status as a victim of domestic violence, a sex offense or stalking, or any other class or status in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training. All Blackstone employees, including but not limited to recruiting personnel and hiring managers, are required to abide by this policy.