Seasonal Customer Support Representative, Trackwrestling

Customer Support Representative

Trackwrestling powered by FloSports is seeking a seasonal Customer Support representative to join our Customer Support Team from September 2026 to March 2027. This role is ideal for confident, customer-focused problem solvers who enjoy helping others, troubleshooting issues, and supporting customers through high-volume moments in the wrestling season.

At Trackwrestling, our mission is to provide the best wrestling software in the world. Our Customer Support Team plays a critical role in that mission by helping customers successfully use our platform. We're looking for team members who are passionate about service, patient in helping others learn, and motivated to deliver a positive customer experience.

This seasonal role requires a flexible schedule, including daytime, evening, and weekend shifts. Team members should expect to work approximately 3040 hours per week, with required availability during peak-volume periods.

Responsibilities:

• Provide timely, friendly, and professional support to customers via phone and email.
• Actively listen, ask thoughtful questions, troubleshoot issues, determine root causes, and help customers find the right solution.
• Serve as the voice of the customer by identifying trends, recurring issues, and opportunities to improve the customer experience.
• Escalate technical issues, outages, and other concerns that may affect the viewer or user experience.
• Maintain and update customer accounts according to department policies and guidelines.
• Meet individual and department performance expectations.
• Assist supervisors with projects and additional tasks as needed.

Knowledge, Skills and Abilities:

• Two or more years of experience on the Trackwrestling platform preferred.
• Two or more years of customer service experience preferred.
• Strong verbal and written communication skills, including the ability to clearly explain technical issues and resolution steps to a wide variety of customers.
• Strong problem-solving skills and a willingness to take initiative.
• Ability to demonstrate urgency, ownership, and follow-through.
• Strong time management and organizational skills.
• Comfort using computers and learning new technology.
• A strong work ethic and pride in delivering high-quality support.

Schedule Requirements:

• November 18th - 24th
• November 30th - December 13th
• January 6th - 10th

Preferred Experience:

• Knowledge of, or passion for, wrestling.
• Tournament management experience.
• A strong desire to help people.
• Computer networking knowledge.
• Interest in learning more about technology.

Our Commitment to Diversity:

FloSports exists to elevate the communities, athletes, and sports that have too often been overlooked. That mission starts with our own team. We believe that a diverse, inclusive workplaceone where different perspectives are sought out, heard, and valuedis essential to building a company that can truly serve the full spectrum of sports fans.

We are committed to creating a fair and equitable environment where people from all backgrounds can thrive. To help mitigate bias and expand opportunity, FloSports uses a blind recruiting process that supports more objective, inclusive hiring decisions. We're intentional in our practices because we believe the best ideas and innovations come from teams that reflect the diversity of the world around us.