Highline Service Advisor

Luxury Service Consultant

The Luxury Service Consultant is responsible for providing exceptional service to high-end clientele, ensuring their luxury needs and preferences are met with utmost professionalism. This role involves managing a team of technicians, coordinating their schedules, and maintaining high standards of service quality. The consultant will serve as the primary point of contact for clients, addressing their needs, concerns, and requests promptly and efficiently. This position operates on a Monday through Friday schedule.

Main Job Tasks and Responsibilities:

• Check in customers
• Cash out customers
• Answer phone calls
• Make phone calls
• Advise customer of work and timelines needed for repairs
• Assist service manager with daily needs

Education and Experience:

Understanding and basic knowledge of automotive vehicles

2 years or more as service consultant

Key Competencies:

• Must be professional and prompt when communicating with customers
• Must have a "Team" mentality
• Strong attention to detail
• Should be mature, highly motivated, flexible and decisive
• Ability to solve problems, exercise judgement, and work with others on viable solutions
• Must have good judgment and exceptional ability to establish and maintain effective personal relationships with supervisors, staff members, and customers
• Ability to adapt to change as we are a growing company
• Must have valid Oregon Driver's license with an good driving record

Benefits:

• Full time employment
• Medical benefits
• Retirement benefits
• Paid vacation
• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching
• Employee discount

Freeman Motor Company is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.