Dining Room Supervisor - Memory Care

Job Description

Job Description

Dining Room Supervisor - Memory Care

• Status: Full-time

Location: Ovation Heartwood Preserve; 470 Maxwell Plaza; Omaha, NE 68154

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Job Summary

We’re seeking a compassionate, hands-on Dining Room Supervisor to lead dining services within our Memory Care community. This role supervises a team of 10+ dining staff, coordinates employee schedules, supports daily dining operations, and works alongside the team on the floor to provide attentive, resident-centered service.

The ideal candidate brings experience in restaurant, hospitality, senior living, assisted living, or memory care dining services , along with strong team leadership and customer service skills. Professional experience working with older adults is strongly preferred , particularly candidates with memory care, dementia, or Alzheimer’s care experience or training .

This is a hands-on leadership position for someone who enjoys coaching and supporting a team while also interacting directly with residents. Experience as a Dining Services Supervisor, Dining Room Supervisor, Restaurant Supervisor, Dining Manager, Food Service Supervisor, FOH Supervisor, Lead Server, or Senior Living Dining Supervisor is highly valued.

Essential Duties and Job Responsibilities

• Train dining room servers and hosts on proper etiquette, hospitality, and service standards.
• Create work schedules, assign side-work (e.g., setting tables, vacuuming), and manage shift coverage.
• Conduct performance evaluations, monitor grooming/uniform compliance, and address disciplinary issues when necessary.
• Welcome new residents, assist with seating, and ensure the dining room atmosphere is warm and inviting.
• Coordinate closely with healthcare and dietary teams to ensure meals adhere to prescribed diets, food allergies, and texture modifications (especially critical in memory care).
• Track meal attendance and proactively alert Wellness/Concierge staff if a resident fails to show for a safety check.
• Handle resident complaints tactfully and ensure their culinary preferences are met.
• Plan daily table sections and service flow based on resident meal counts.
• Supervise the pacing and execution of meal services and assist with tray delivery/room service for residents who eat in their apartments.
• Monitor dining supplies (silverware, linens, condiments) and assist in putting away stock or light dishwashing as needed.
• Ensure the dining room complies with state licensing, ADA, OSHA, and local health department regulations.
• Supervise daily and weekly cleaning duties to maintain a spotless, hazard-free environment.
• Ensure the dining room, service stations, and equipment strictly adhere to state health codes and community sanitation standards.
• Monitor food temperatures and safe handling practices during service.
• Manage cleaning schedules and side-work duties for the serving staff.
• Dispose of food and waste in accordance with established policies.
• Other duties assigned are appropriate to the position.

Requirements

Requirements and Qualifications

• Requires 1-2 years of food service experience, with at least 6-12 months in a supervisory or management role.
• Knowledge of high standards of food service sanitation and safety.
• Requires maintaining high standards of personal hygiene while working, including frequent hand washing and securing hair away from the face.
• Interpersonal skills are necessary to establish effective relationships with department workers and with other departments.
• Skill and ability to learn to operate kitchen equipment.
• Must possess an active CPR/BLS Certification and always maintain certification during employment.
• Requires current Food Handlers card issued by local Health Department.
• Be knowledgeable of dietary practices and procedures, as well as related laws, regulations and pertaining to hospital and ALF/IL/ALZ operations.
• Friendly, attentive, and professional demeanor with residents and guests. 

Benefits

At Ovation, we believe caring for others starts with caring for our own teams. Our benefits are designed to support your well-being, growth, and peace of mind—so you can focus on making a difference every day.

Employees are Benefits-eligible at 30+ hours/week. Coverage begins the 1st of the month following hire

• Medical, Dental & Vision Coverage – Regence medical plans (PPO & HDHP), Delta Dental (with orthodontia), and VSP vision

• Employee Assistance Program (EAP) – Free, confidential support for mental health, stress, family needs & work/life balance (Canopy)
• Paid Time Off (PTO) – Flexible PTO program combining vacation, sick, and holiday time
• Paid Holidays – Six recognized holidays, with premium pay for eligible hourly employees
• 401(k) Retirement Plan – Available after 90 days, with discretionary employer match
• Health Savings Account (HSA) – Employer contributes up to $600/year for HDHP participants
• Flexible Spending Accounts (FSA) – Medical, Limited, Dependent Care, and Commuter options
• Supplemental Insurance Options – Accident, Critical Illness, Hospital Indemnity, Life & Disability (Sun Life)
• Legal Insurance – Affordable access to legal support for common life needs
• Pet Insurance – Discounted plans through Wishbone
• Employee Discounts – Savings on travel, entertainment, electronics, fitness & more (Tickets at Work)

Ovation by Avamere is an Equal Opportunity Employer and participates in E-Verify

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