Contents Manager (Emergency Services Department)

About Us Paul Davis Restoration is a national leader in property damage restoration, helping families and businesses recover from fire, water, storm, and mold disasters. We are built on trust, professionalism, and doing the right thing — always. We are currently hiring a Contents Manager to oversee the contents division of our restoration team. If you're an organized, motivated, and customer-service-oriented leader, we want to hear from you! What You’ll Do: As the Contents Manager, you will lead a team responsible for: * Pack-outs and pack-ins of personal property * Contents cleaning, including ultrasonic and deodorization * Inventory control and storage coordination * Customer communication and satisfaction * Insurance adjuster coordination and documentation * Use of industry software (Encircle, RMS) to manage contents projects * Leading crews and maintaining high standards of quality and care Key Responsibilities: * Lead and supervise pack-out/pack-in crews * Train staff on packing, wrapping, and documentation standards * Ensure accurate inventory and chain-of-custody tracking * Maintain cleanliness, organization, and safety in the contents area * Communicate clearly with customers, adjusters, and team members * Secure signed Work Authorizations and AOBs * Manage project timelines, job budgets, and storage logistics * Ensure compliance with IICRC and company standards What You Bring: * Experience in contents, moving, or restoration work (preferred) * Familiarity with Encircle and/or RMS (Restoration Management Software) * Strong leadership and team management skills * Excellent communication and customer service skills * Ability to lift 50+ lbs and perform physical labor * Comfortable working in post-disaster environments (fire, water, mold) * Valid driver’s license and clean driving record * Forklift experience (we provide certification if needed) * IICRC Certification (preferred, not required) What We Offer: * Competitive pay (based on experience) * Performance bonuses * Company vehicle for job site travel * Health, dental, vision insurance * Paid time off (PTO) * Opportunities for growth and advancement * Certification and training reimbursement * Supportive, team-focused environment Ready to Make a Difference? If you're passionate about helping people, take pride in your work, and want to grow your career with a respected leader in the restoration industry, apply today!