Field Support Specialist (On-Call)

Field Support Specialist (On-Call)

The Field Support Specialist (FSS) role is perfect for adaptable, service-oriented professionals who enjoy variety and making a real impact. In this dynamic position, you'll support multiple client locations within your region, stepping in to ensure smooth operations and exceptional service whenever coverage is needed. Your ability to adapt quickly and provide reliable support helps maintain seamless business continuity and outstanding client experiences.

As an FSS, you'll gain hands-on experience in diverse office environments while developing a broad set of operational skills. You'll contribute to a variety of servicesincluding shipping and receiving, print and document production, facilities support, hospitality and reception services, data entry, scanning, and inventory management. With training across multiple sites, you'll expand your knowledge, build strong professional relationships, and grow your career while making a meaningful difference every day.

What You'll Be Doing

Mail Services

• Process inbound and outbound mail, packages, and accountable shipments.
• Sort and distribute mail by recipient or department.
• Prepare outgoing shipments and packaging.
• Maintain accurate chain-of-custody procedures.

Reprographics Services

• Provide copy, print, scanning, and document production support.
• Monitor and maintain multifunction print devices.
• Perform binding services (GBC, Velo, Coil, Wire).
• Maintain paper, toner, and other supplies.

Office Services

• Maintain a clean and organized Office Services Center.
• Support pantry, kitchen, conference rooms, and meeting spaces.
• Monitor and restock office supplies.
• Assist with general office maintenance and inventory tracking.

Front of House / Concierge

• Provide reception coverage when needed.
• Greet guests, manage visitor registration, and notify hosts.
• Coordinate with building security.
• Answer and route calls professionally.
• Provide administrative support as required.

What We're Looking For

• High School Diploma or equivalent required
• 6+ months of related experience preferred
• Strong analytical, organizational, and communication skills
• Ability to learn computer-based systems quickly
• Professional appearance and adherence to company policies

Physical Requirements

• Physical activity up to 50% of the workday
• Lift up to 25 lbs independently and 50 lbs with assistance
• Ability to walk, bend, kneel, stand, or sit for extended periods
• Manual dexterity to operate office equipment and binding machines

Travel

• Reliable transportation required
• Travel between multiple sites within the assigned region
• Occasional same-day travel between locations may occur

Additional Information

This job description outlines primary responsibilities and may evolve based on business needs.

Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.

Pay Range

$19 - $22 USD

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.