Customer Service and Account Representative

Job Description

Job Description

Customer Service & Account Representative – Cigar and Wine Wholesale Business

Smokin' Betty's Cigars is seeking a dependable and motivated Customer Service & Account Representative to join our cigar and wine wholesale team. This position combines customer service, inside sales, inventory support, and order fulfillment responsibilities. The ideal candidate is organized, personable, and comfortable building relationships with existing accounts while supporting day-to-day warehouse and retail operations.

Position Summary

The Customer Service & Account Representative is responsible for maintaining relationships with existing wholesale accounts through outbound calls and order follow-up, assisting walk-in customers, processing incoming deliveries, managing inventory, and fulfilling online orders. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities

• Call existing wholesale customers to generate and process repeat orders 
• Maintain strong customer relationships through regular follow-up and account support 
• Assist walk-in retail customers with cigar, wine, and accessory purchases 
• Provide knowledgeable and professional customer service 
• Receive incoming deliveries and verify shipment accuracy 
• Stock shelves and maintain organized inventory storage 
• Assist with inventory counts and inventory management 
• Pick, pack, and ship online customer orders accurately and efficiently 
• Process sales transactions and maintain accurate records 
• Maintain cleanliness and organization of the showroom, warehouse, and shipping areas 
• Assist with opening and closing procedures as needed 
• Follow all company policies regarding tobacco and alcohol sales compliance 
• Answer customer calls and accepting phone orders.

Qualifications

• Previous customer service, sales, retail, or warehouse experience preferred 
• Strong phone communication and relationship-building skills 
• Ability to work independently and manage multiple tasks 
• Basic computer skills and familiarity with Excel, Outlook and QuickBooks preferred 
• Ability to lift and move inventory shipments 
• Reliable attendance and punctuality 
• Must meet legal age requirements for tobacco and alcohol sales 

Benefits

• 401(k) retirement plan 
• $150 monthly contribution toward medical expenses 
• 5 personal paid days off 
• 5 paid holidays annually 

Schedule

• Full-time position 
• Some weekend availability may be required 

Compensation

• Competitive hourly pay based on experience 

Interested candidates should submit a resume and contact information for consideration.