TRAVELING - Help Desk/Desktop Support Analyst

Job Description

Job Description

We are looking for a TRAVELING Help Desk/Desktop Support Analyst to join a construction-focused organization in Appleton, Wisconsin in a contract capacity with the potential for a permanent role. This position supports field and office technology needs by combining hands-on desktop support, site technology setup, and user guidance across multiple locations. The role is ideal for someone who is comfortable traveling extensively, working directly with hardware and cabling, and helping end users resolve technical issues with professionalism and clarity.

**Will require a REAL ID to travel via flights

Responsibilities:

• Travel to project and company sites in multiple states to deliver on-site technical support and deployment services.

• Install, organize, and connect equipment in racks for both newly launched locations and active sites undergoing technology improvements.

• Support audiovisual components and assist with the setup and readiness of site-based technology environments.

• Perform commissioning activities to confirm systems, devices, and infrastructure are functioning properly before handoff.

• Handle hardware installation and replacement work related to networking upgrades and endpoint support needs.

• Run, terminate, and manage structured cabling, including low-voltage and network cabling for site technology deployments.

• Troubleshoot desktop, hardware, and Windows-related issues while responding to service desk requests in a timely manner.

• Provide end-user instruction and practical training to help employees effectively use supported systems and equipment.

• At least 7 years of experience in desktop support, help desk, or field support roles.
• Strong working knowledge of Microsoft Windows environments, including Windows 10 administration and troubleshooting.
• Experience with Active Directory for user support and account-related tasks.
• Hands-on background in rack-and-stack work, device imaging, hardware troubleshooting, and site technology setup.
• Proficiency in network cabling, low-voltage cabling, and physical connectivity standards.
• Ability to manage service desk tickets and resolve technical issues with a high level of customer service.
• Comfortable traveling up to 75% to support sites in other states.
• Proven ability to train and educate end users on technology, equipment, and support processes.