Registration Associate (FT),

Registration Associate (FT)

The College of DuPage is a comprehensive community college located 27 miles west of downtown Chicago, vitally connected to our local area for over 50 years. We prepare students for a lifelong passion for learning on our 273-acre campus which is home to nine associate degrees and a wide variety of professional and technical certificates. Many of these credentials prepare students to seamlessly articulate into the baccalaureate programs of our higher education partner institutions. College of DuPage is committed to student success and values an inclusive and welcoming community environment. We are an equal opportunity employer committed to diversity in the workforce. Our connection to the larger metropolitan area is essential to our success and provides a wealth of diverse cultural and recreational opportunities.

Primary Duties and Responsibilities:

Provide support to students throughout the registration process. Perform a variety of administrative functions in support of the enrollment objectives at the College of DuPage. Posses exceptional knowledge of all enrollment area processes, college policies and administrative procedures and FERPA.

• Facilitate registration of students in courses in accordance to student planning and educational plan as developed by counselor/advisor/faculty in accordance with all registration processes.
• Provide first line support to Registration Specialists including Appeals, Residency and Special Tuition processes.
• Facilitate financial adjustments on student accounts in accordance with residency, employment or course adjustment processes.
• Act as the primary contact and support for health science program registration processes and all registration specialist processes.
• Identify, report and resolve registration barriers with processes developed by Manager Enrollment Systems.
• Provide senior level support to Enrollment and Training Specialist for college staff members and cross-trained Registration staff to ensure understanding of processes and procedures.
• Assist Manager Enrollment Systems with testing of rules and processes.
• Assist with inquiries from students, staff and community members regarding general processes of admissions, registration functions, residency, course search, class schedules, restrictions, prerequisites, financial aid, payment and refund policies and make proper referrals, if needed.
• Support of Registration Assistants and Enrollment Associates in relation to Registration processes.
• Maintain an in-depth knowledge of College policy and student privacy policies according to FERPA by attending seminars and participate in departmental and College-wide committees as a registration resource.
• Provide student support for enrollment lab, welcome tables and other student affairs events as needed.
• Respond to inquiries from students, staff and community members regarding general processes of admissions, registration functions, residency, course search, class schedules, restrictions, prerequisites, financial aid, payment policy refund policy. Make proper referrals, as required.
• Support and assist Enrollment and Registration Training Specialist with training needs for new employees and other college employees with registration securities.
• Provide support to the Enrollment Associates and Enrollment Center/One Stop staff as it relates to registration processes.
• Assist with creation and modification of Registration and/or Student Affair documents for office and student wide use.
• Provide administrative support for Enrollment Support Center campaigns and Dual Credit registration processes during critical registration periods.
• Support Assistant Manager in creation of and maintaining the hourly schedule for all employees of the department.
• Other duties as assigned.

Qualifications:

• Education
  • High School Diploma or GED required.
  • Some college coursework successfully completed.
  • Associate Degree preferred.
• Experience
  • Three (3) years of experience in a busy, fast-paced office setting required.
  • One (1) year of customer service experience required.
  • Three (3) years of experience in a higher education setting preferred.

Working Conditions:

• PC, Laptop, calculator, Imaging software, multi-line telephone, fax machine, copier and printer.
• Some lifting up to 25 lbs.
• Some standing work required.
• This position requires a pre-employment background check and drug screen at the expense of the College.

Hybrid Remote Eligible: Yes

Hiring Range: 7 Hourly/Starting salary beginning at $21.70/hourly, based on education and experience.

College of DuPage also offers a generous benefits plan which includes paid time off, tuition discounts for employees and dependents, medical, dental, vision effective the first day of employment, and retirement benefits in a collaborative and friendly environment.

College of DuPage is an equal opportunity employer. The College of DuPage is committed to recruiting and retaining high performing talent to our institution, continuing our tradition of excellence. We encourage all people across the broad spectrum of those communities we serve to explore and apply for positions at COD for which they believe they are qualified.

College of DuPage does not discriminate against individuals in employment opportunities, programs and/or activities on the basis of race, color, religion, gender, sexual orientation, age, national origin, ancestry, veterans' status, marital status, disability, military status, unfavorable discharge from military service, or on any other basis protected by law.