Lead Field Service Technician- Discover Your Next Challenge

Job Description

Job Description

Job Title: Lead Field Service Specialist

Location: Detroit, MI - Must be willing to travel.

Who We Are

Power Storage Solutions is a leader in stored energy solutions for telecommunications and industrial applications. We are at the forefront of the battery industry, driving innovation and sustainability. Our team is dedicated to providing high-quality battery solutions that power the future. We have four facilities strategically located across the USA to enable our nationwide service and installation presence. The company is headquartered in Dallas, TX. With sales and service throughout the USA and with unmatched experience in critical power backup and battery experience, Power Storage Solutions is the premiere solution for energy storage, UPS procurement, and DC power products. We continue to grow in our industry by ensuring all employees possess the following core competencies: product knowledge, customer focus, safe work habits, team player, engaged, ethical with strong communication skills.

Who Are We Looking For?

We are looking for an individual who is a self-starter, reliable, and looking to grow with us. The Lead Field Specialist will participate in all aspects of installation projects, including construction of superstructure, iron work, cabling, and all aspects of installation and removal of batteries and associated chargers, control and distribution systems. The Field Specialist must possess the ability to understand, follow directions, and ultimately anticipate next steps. Adhering to safe practices and wearing required personal protective equipment (PPE) while presenting a professional work ethic and appearance during job performance and client interactions.

The purpose of the position is to provide installation services while helping to resolve customer-related issues as defined by the specific quoted scope of work. The Field Specialist will assist the supervisor or on-site personnel to deliver customer requirements while supporting lead installers with mechanical construction tasks.

Job Description

• Responsible for projects' on-time performance, adherence to standard procedures, safety, and service interruption avoidance, quality, and customer service.
• Accurate and timely reporting of job schedules, project time reporting, and expense reports.
• Coordinates job scheduling in conjunction with material availability.
• Develops project synopsis, job-specific operation summaries, cost reduction actions.
• Develops technical capabilities of internal resources, administers all PCSS required policies including EEO, Safety, EPA, and human resource procedures for direct reports.
• Supervise job-specific staff on assigned service/installation projects within specific regions as required.
• Ongoing technical training to remain current with the state of the DC power/telecommunications technology base as it pertains to power and services.
• Continuous improvement techniques to achieve industry-leading installation processes, applications, and services to expand the customer base.

Preferred Qualifications

• Experience with DC power installation/services specialist responsibility.
• Broad installation/service experience encompassing field engineering, material coordination, site layout, troubleshooting, revenue enhancement, customer relations, safety management within the DC power industry, solid personnel skills, and personnel assessment.
• Meet minimum customer-specific criteria for projects assigned.
• Meet requirements of Level 3 installer as defined in Telcordia GR 1275 document.
• Field service experience requiring a mechanical, structured cabling, or electrical skillset.

What's in It for You?

Power Storage Solutions prides itself on taking care of our employees. We offer 401k with company matching, excellent medical, dental, vision, and supplemental life insurance plans, company-paid life insurance, paid holidays, vacation, and PTO. In addition to that, we recognize talent and promote from within and provide excellent training and state-of-the-art technology and tools.

We are looking for a candidate who has experience, but it is not required. If you think that you meet the qualifications or have the drive and ambition for the position, please apply.

Apply today!